General Manager

About the Role

LBA Hospitality is hiring a dynamic General Manager for the upcoming Home2 Suites by Hilton Ooltewah property, set to open in late 2026. This full-time leadership position involves managing all pre-opening brand requirements and building the opening team to ensure a successful launch. Once the property is open, the General Manager will oversee day-to-day operations and lead a team of associates.

Responsibilities

• Oversee day-to-day operations across Front Office, Housekeeping, Maintenance, and Food and Beverage.
• Ensure the hotel operates within budget guidelines from the ownership group and quality guidelines from the brand.
• Coordinate with corporate recruiters to maintain proper staffing levels, manage personnel, budget performance, and financial controls.
• Resolve escalated guest concerns.
• Ensure hotel staff greet guests properly, adhere to uniform standards, and resolve complaints to maintain a hospitable atmosphere.
• Manage new hire processes, including required paperwork and orientation.
• Review and maintain ongoing training practices to keep associates updated on policies and procedures.
• Hire, train, coach, counsel, and develop associates to promote a professional and cohesive team.
• Monitor interdepartmental communication to ensure timely and accurate information flow.
• Develop and execute long- and short-term financial objectives, exceeding budgeted sales and expense goals.
• Review cost accounts weekly.
• Ensure equipment is maintained according to service standards and report/resolve outages quickly.
• Complete administrative duties such as scheduling, payroll, inventory, orders, and production controls in a timely manner.
• Ensure adherence to company rules and policies, including implementation of new policies.
• Maintain certification from a brand-approved responsible vendor training program.
• Engage in business and charitable community involvement.
• Inspect guest rooms, public areas, and outside grounds for cleanliness, safety, and appearance.
• Perform other duties as assigned, within the associate’s capabilities.

Requirements

• High school diploma or equivalent; Bachelor’s degree preferred.
• Five years of experience supervising at least 15 associates.
• Three years of experience in hotel management, including managing budgets.
• Prior experience in Hilton or Marriott family of hotels preferred.
• Thorough knowledge of government regulations applicable to the hotel industry.
• Knowledge of industry safety standards and accounting processes (receivables, payables, budgets, invoices, payroll).
• Practical knowledge of LBA rules, policies, and procedures.

Skills

• Effective written and verbal communication, including group presentations.
• Proficient in written and verbal English.
• Financial analysis skills to assess business opportunities.
• Project management skills (organizing, multitasking).
• Creative and strategic thinking.
• Ability to work well in a team and relate to others.
• Analytical skills for accuracy in work.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Leadership skills to develop and counsel subordinate associates.
• Confident, self-starting, high-performance orientation with a “can-do” attitude.
• Ability to multitask and remain guest- and associate-service centric.
• Ability to work effectively in a stressful atmosphere and accept constructive criticism.
• Ability to change activities frequently and cope with interruptions.

Essential Job Functions

• Ability to push or pull 60 pounds unassisted and lift/carry 30 pounds unassisted.
• Ability to stand for eight hours, bend, stretch, and reach.
• Ability to communicate effectively with associates and guests.

Working Conditions

• Physical presence at the hotel is required; remote work is not conducive.
• Standing and walking for long periods while maintaining a professional image.
• May require working any day/shift, including weekends.
• Periodic overnight travel may be required.

Benefits

• Paid holidays and paid time off.
• Insurance (medical, dental, life, vision, disability, etc.).
• 401k with employer match.
• Quarterly bonus plan.

Career Advancement

Potential advancement opportunities include Regional Director of Operations.