General Manager

About the role

Our General Managers must be able to manage people and ensure accountability. To be successful in this role, an individual should possess strong leadership skills, drive productivity, manage daily operations and ensure profitability for their store location.

Responsibilities

• Drive high levels of customer satisfaction, retention and growth
• Participate in the screening and selection process for staffing needs of store location
• Ensure training procedures and evaluations are adhered to, while identifying and developing top talent
• Foster a safe, positive and fair work environment by driving accountability to ensure that company policies and procedures are followed without exception
• Develop employee schedules while adhering to budgeted payroll hours
• Ensure payroll is accurate and timely
• Maintain a continual focus on store cleanliness and the availability and functionality of ancillary items such as laundry carts, folding tables and televisions
• Enforce safe practices to prevent accidents and injuries inside and outside of the store
• Manage emergency situations such as fires, floods, severe weather
• Ensure security alarms and surveillance equipment are operational
• Adequately maintain inventory levels; accurately conduct inventory counts; ensure a good visual presentation of products is always maintained
• Conduct frequent audits of preventative maintenance tasks; such as lint screen cleanings
• Immediately escalate hot water, heating, air conditioning and other equipment problems; and the ability to troubleshoot equipment problems and perform minor repairs
• Train employees in processing retail sales and upselling customers
• Continually focus on keeping associated costs low (proper selection of washers/dryers, detergent use, card use)
• Accurately and honestly report all information; immediately notify District Manager of any discrepancies
• Quickly respond to VTM and bill changer problems, even when off duty
• Participate in and execute promotional programs; ensure that procedures in collecting coupons, forms or other information are followed and promotional logs are used accurately
• Ensure accurate and timely retail sales and other information is submitted on a weekly basis
• Execute initiatives to improve the store financial performance; suggest ways to improve sales or reduce costs

Requirements

• 3 or more years of experience in retail sales
• At least 2 years of experience leading a team
• Willingness to submit to drug and alcohol screenings when requested
• Able to stand for up to 8+ hours at a time for a shift
• Able to lift 35 pounds
• Able to communicate with all customers and associates in a professional manner
• Able to resolve customer issues/complaints in a fashion and timely manner
• Able to train all store associates in their assigned tasks
• Able to work a flexible schedule