General Manager

About the Role

Our General Managers must be able to manage people and ensure accountability. To be successful in this role, an individual should possess strong leadership skills, drive productivity, manage daily operations, and ensure profitability for their store location.

About Laundry Capital

Laundry Capital was founded in 1996 in New York. Operating over 70 laundromats in eight states, Laundry Capital operates two brands: Clean Rite Centers and Laundromax. Laundry Capital pioneered the Laundromat “super store” concept by building large, bright, free-standing stores, equipped with over 120 washers and dryers, ample folding tables, free parking, knowledgeable and qualified staff, and more. Laundry Capital is recognized by the retail sales industry as the “gold standard” for laundromat retail in the United States.

What We Offer

• Benefits for full-time employees
• Bonus Program
• Company Uniforms Provided
• Competitive Wage
• Employee Discount Program
• Flexible schedules for full-time and part-time employment
• Fun, Energetic Work Environment
• Holiday Pay
• Promotions
• Referral Program
• Retention Program

Responsibilities

• Responsible for driving high levels of customer satisfaction, retention, and growth
• Participate in the screening and selection process for staffing needs of store location
• Ensure training procedures and evaluations are adhered to, while identifying and developing top talent
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• Foster a safe, positive, and fair work environment by driving accountability to ensure company policies and procedures are followed without exception
• Develop employee schedules while adhering to budgeted payroll hours
• Responsible for ensuring payroll is accurate and timely
• Ensure all tools and logs are being used to maintain high levels of operational equipment used by customers
• Maintain a continual focus on store cleanliness and the availability and functionality of ancillary items such as laundry carts, folding tables, and televisions
• Enforce safe practices to prevent accidents and injuries inside and outside of the store
• Ability to manage emergency situations such as fires, floods, severe weather
• Ensure security alarms and surveillance equipment are operational
• Ensure adequate levels of inventory are in stock, accurately conduct inventory counts, and ensure a good visual presentation of products is always maintained
• Responsible for ensuring all logs are being used to report equipment and building maintenance issues
• Conduct frequent audits of preventative maintenance tasks, such as lint screen cleanings
• Immediately escalate hot water, heating, air conditioning, and other equipment problems, and troubleshoot equipment problems and perform minor repairs
• Train employees in processing retail sales and upselling customers
• Continual focus on keeping associated costs low (proper selection of washers/dryers, detergent use, card use)
• Accurate and honest reporting of all information; immediately notify District Manager of any discrepancies
• Quickly respond to VTM and bill changer problems, even when off duty
• Participate in and execute promotional programs; ensure procedures in collecting coupons, forms, or other information are followed and promotional logs are used accurately
• Responsible for ensuring accurate and timely retail sales and other information is submitted on a weekly basis
• Execute initiatives to improve store financial performance; suggest ways to improve sales or reduce costs

Requirements

• Must have 3 or more years of experience in retail sales
• Must have at least 2 years of experience leading a team
• Must be willing to submit to drug and alcohol screenings when requested
• Must be able to stand for up to 8+ hours at a time for a shift
• Must be able to lift 35 pounds
• Must be able to communicate with all customers and associates in a professional manner
• Ability to resolve customer issues/complaints in a fashionable and timely manner
• Ability to train all store associates in their assigned tasks
• Ability to work a flexible schedule

Schedule

Our managers typically work 4 weekdays and 1 weekend day (45 hours a week) as a baseline, usually Monday, Tuesday, Thursday, Friday, and Saturdays. Occasionally, managers may need to cover different shifts, including overnight hours, if the business dictates.

Pay

Pay Range: $22.00/hour

2958 Atlantic Ave, Brooklyn, NY 11208