General Manager

About the role

The General Manager (GM) is the senior on-site executive leader responsible for total store performance, financial results, team culture, brand execution, and strict adherence to company SOPs and KPIs. This is a high-accountability, high-performance leadership role requiring:

• Open availability (including overnight/graveyard shifts)
• Early morning production leadership (3:00 AM-5:00 AM start times)
• Weekends, holidays, and extended hours (55-60+ hours/week as needed)

Core Responsibilities

Operational Excellence and Compliance

• Enforce all LaMar’s Standard Operating Procedures (SOPs) without deviation
• Ensure compliance with:
  
  • Colorado Department of Public Health and Environment (CDPHE)OSHA workplace safety standards
  • Colorado Wage and Hour laws
• Maintain required certifications (ServSafe Manager, Food Handlers Card)
• Oversee:
  
  • Madefromscratch production
  • Espresso calibration and beverage quality
  • Inventory, ordering, and par levels
  • Waste control systems
  • Opening/closing execution
• Conduct audits and implement corrective actions
• Financial and KPI Accountability
  
  • Full ownership of store-level financial performance
  • Sales growth (daily, weekly, monthly)
  • Labor cost % and scheduling efficiency
  • Food and beverage cost controls
  • Prime cost (COGS + labor)
  • EBITDA contribution
  • Guest satisfaction and mystery shop scores
  • Health inspection performance
  • Employee retention

Requirements

Must be able to:

• Interpret PandLs
• Manage budgets and forecasting
• Drive revenue and profitability initiatives

Leadership and Culture

• Hire, train, and develop high-performing teams
• Lead Assistant Managers, Shift Leaders, Bakers, and Baristas
• Maintain a culture of urgency, accountability, and respect
• Execute progressive discipline and documentation
• Ensure compliance with the Colorado Equal Pay Act and employment laws
• Build a bench of promotable leaders

Scheduling and Availability Requirements

• Open availability required
• Must work:
  
  • Overnight/graveyard shifts
  • Early mornings (3:00 AM-5:00 AM starts)
  • Weekends and holidays
  • Extended hours required during peak periods

Physical and Work Environment Requirements

• Stand/walk 812+ hours per shift
• Lift 50+ lbs regularly
• Work in high-temperature kitchen environments
• Safely operate commercial kitchen equipment
• Handle high-volume, high-stress operations with composure

Career Path and Development

Leadership development and advancement pathway and unlimited opportunity.

Qualifications

• 5+ years restaurant or hospitality management experience
• 2+ years as a General Manager in a high-volume concept
• Strong PandL and financial management experience
• Experience managing or scaling from less than $1M in some locations toward $2M+ annual revenue locations
• ServSafe Manager Certification (or ability to obtain quickly)
• Food Handlers Card (required)
• Experience with POS, inventory, and labor scheduling systems
• High School Diploma or GED
• PREFERRED: Coffee, bakery, fast-casual, or artisan production experience
• Multiunit leadership exposure
• Proven track record of turning around or scaling store performance

Federal and State Laws

• This position is classified as Exempt - Executive under: Fair Labor Standards Act (FLSA) Colorado Overtime and Minimum Pay Standards (COMPS Order)
• The role meets exemption criteria including: Managing a recognized department/business unit Directing at least two full-time employees Authority or influence over hiring/firing decisions Exercising independent judgment and discretion

Equal Opportunity and Pay Equity Statement

We are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.