General Manager

Duties and Responsibilities

• Lead, coach, and inspire a team of store managers and their team by supporting staff to deliver outstanding guest experiences.
• Create a positive, inclusive, and collaborative work environment that fosters growth and engagement.
• Provide ongoing coaching, performance feedback, and career development support for team members.
• Set clear expectations and hold the team accountable for achieving operational and performance goals.
• Oversee all day-to-day store operations, ensuring efficiency and profitability, consistency, and alignment with company standards.
• Manage staff through recruiting, training, and motivating, and ensure high customer satisfaction by maintaining quality and service standards.
• Implement and maintain operational processes, SOPs, and brand guidelines to ensure consistency across shifts.
• Maintain compliance with health, safety, and sanitation regulations at all times.
• Focus on marketing, community engagement.
• Foster a positive, joyful, and happy work environment.
• Drive store performance by managing budgets, labor costs, and key financial metrics.
• Control financials through budgeting, inventory, and cost management.
• Analyze operational data and guest feedback to identify opportunities for growth and improvement.
• Collaborate with the Area Manager to execute strategic initiatives that improve store profitability and brand performance.
• Model exceptional guest service and uphold La La Land’s brand promise in every interaction.
• Address guest concerns promptly and thoughtfully, using feedback to improve experiences.

Job Requirements

• A high school diploma or equivalent required.
• A bachelor’s degree or equivalent experience preferred.
• A minimum of 3-5 years of operations management experience, coffee/tea beverage industry preferred.
• Previous experience managing a team of direct reports required.
• Willingness to work evenings, weekends, and holidays as required.

Physical Requirements

• Prolonged periods of standing may be required.
• Ability to work in varied environmental conditions, including exposure to hot and cold temperatures.