General Manager

Responsibilities

• Understand the center’s key KPIs and financials to make informed and responsible business decisions.
• Build and maintain relationships with KidStrong families that align with our core values and provide exceptional customer service.
• Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc.
• Daily, Weekly, and Monthly cleaning and maintenance of the center.
• Delegate center tasks amongst the center team to ensure consistent execution.
• Manage center-level employee issues and manage appropriate documentation.
• Set and communicate coach schedules using appropriate scheduling and communication platforms.
• Schedule, promote, and sell KidStrong events, such as camps and parties, to maximize center profitability.
• Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
• Source and attend local events to increase brand awareness, and drive incremental leads and memberships.

Requirements

• An athletic and/or coaching background with experience working with or coaching kids ages 15 months - 11 years old.
• Prior experience as a pediatric OT/PT is a plus, but not required.
• Previous experience in management is required.
• Comfortable speaking to parents/guardians regarding a variety of topics.
• Practical work experience with Google and Microsoft platforms.
• Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, ADP, and FranConnect is preferred but not required.
• Intermediate knowledge of physiology, exercise techniques, and body mechanics.
• CPR certified.

Qualifications

• Complete training through LearnUpon as required by the HQ Training and Certification team.
• Lead Center level staff meetings focused on culture, development, product, and performance.
• Use the KS Coaches App to record and provide data (attendance, awards, etc.).
• Must be able to work in a physically intensive environment.

Skills

• High Standards
• Natural Leader
• Command Presence
• Teacher
• Professional
• Teamwork
• Coachable/Low Ego

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Pay

$60,000.00 - $80,000.00 per year

Schedule

The typical schedule includes 4 weekday and 1-weekend shifts with specific hours dependent on the needs of the center.