General Manager

About the role

We are looking for an inspired General Manager to lead the store team. As a key part of our success, you will be passionate about creating and delivering an unrivaled customer-centric experience. Devoted to owning the business as if it were your own, you will build outstanding teams to meet and exceed financial and business goals while championing the brand and driving exceptional results.

Responsibilities

• Responsible for overall store performance and KPIs.
• Act as a result-driven role model for the team in sales generation, leading with exceptional customer focus, monitoring and coaching staff to continually improve selling opportunities and build genuine customer relationships.
• Create and implement visual and merchandising strategies to increase sales; understand floor capacity and store layout.
• Utilize tools and resources to enhance the customer experience.
• Thrive in change and uncertainty, generating ideas to evolve and grow the business.
• Motivate and inspire the team to achieve or exceed hourly, daily, and weekly business goals through in-store and omni selling, using strong business acumen skills.
• Hold yourself and others accountable.
• Demonstrate operational strength and resourcefulness.
• Build a dynamic team by networking, recruiting, and anticipating future needs based on business objectives.
• Create and maintain a positive and productive work environment that fosters diversity, inclusivity, teamwork, creativity, and a passion for the brand.
• Identify and assess training needs, create tailored training plans, and implement various training methods to enhance employees’ skills and performance.
• Perform other duties as assigned.

Requirements

• 4+ years of management experience in specialty retail and/or multi-unit retail business (preferred).
• Experienced leadership with demonstrated experience in meeting or exceeding sales and profits.
• Proven ability to identify top talent, build a team, and train, develop, and retain people.
• Experience creating merchandising strategies and implementing visual changes to achieve business results.
• Outstanding communication and critical thinking skills.
• Ability to work in a fast-paced, dynamic company.
• Act with authenticity, sincerity, and transparency.
• Available when needed, including nights, weekends, and holidays, in addition to peak business periods such as the holiday season.
• Ability to constantly bend, open, lift, carry, and move merchandise and fixtures up to 40 pounds as needed.
• Be at least 18 years old.

Benefits

• Generous employee discount on all in-store merchandise.
• Competitive Paid Time Off plan.
• Extensive 401(k) plan with company matching.
• Medical, dental, vision, and life insurance.
• Employee Assistance Program with resources like financial and legal assistance, emotional work/life counseling, health, and wellness resources.
• Tuition reimbursement.
• Fun work environment.

Full-time employees are eligible for medical, dental, vision, health and dependent care FSA, life/AD&D insurance, short-term and long-term disability, commuter benefits, pet benefits, tuition reimbursement, paid time off, and 401(k) including matching. All employees are eligible for employee discounts and EAP resources. Sales Leads, Assistant Managers, General Managers, and District Managers are eligible for the quarterly bonus program.

Pay

Actual starting pay for this role is determined by a wide array of factors including but not limited to qualifications, experience, relevant skills, education, and geographic location.