General Manager

Responsibilities

• Interview, hire, train, support, coach and mentor the department managers and their teams.
• Champion great service and empower your staff to take care of our guests.
• Cultivate relationships with guests to develop loyalty and maintain a high level of satisfaction.
• Apply problem solving skills to resolve guest and/or employee issues to their satisfaction.
• Monitor daily tasks to ensure that all standard operating procedures are followed.
• Aid with benefits administration, payroll and other human resources tasks including employee recognition and celebrations.
• Support and contribute to the proactive sales efforts of the sales team on a continual basis.
• Ensure that proper emergency procedures are communicated and followed, when necessary.
• Conduct property inspections to ensure the hotel is a clean, safe and secure environment.
• Plan for success and improvement with staff meetings, action plans and daily huddles.
• Strategize with Revenue Management to maximize revenues and grow market share.
• Prepare various financial reports for both management and owners.

Qualifications

• At least 5 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 years of related experience.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with InnVentures Standards and regulations to encourage safe and efficient hotel operations.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.

Benefits

• Group insurance, including medical, dental, vision and company-paid life insurance.
• Paid time off.
• Company-matched 401(k) plan.
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account.
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!

Pay

Get paid daily.

Schedule

Not specified.