General Manager

Key Responsibilities

• Cultivate and maintain strong relationships with key stakeholders at our partner brand, including senior executives, marketing teams, and operational leaders
• Collaborate with our partners to develop and execute a strategic vision for the credit card program, aligning with their business objectives
• Develop and implement strategies to drive the acquisition of new credit card customers while maximizing the value of existing cardholders
• Monitor and analyze program performance, identify growth opportunities, and develop action plans to achieve program goals
• Collaborate with the brand's marketing team to create effective promotional campaigns and marketing initiatives to increase cardholder engagement and usage
• Lead annual and quarterly planning, budgeting, and forecasting processes to ensure the successful delivery of program goals
• Analyze market trends and the competitive landscape to identify opportunities for product enhancements and promotions
• Partner internally with the compliance team to ensure that the Credit Card programs adhere to all regulatory and compliance requirements
• Implement risk management strategies to safeguard the program's financial health and minimize potential issues
• Generate regular reports on program performance and provide insights and recommendations to senior management
• Conduct in-depth data analysis to identify trends, customer behaviors, and areas for improvement
• Cross-functional Collaboration: Work closely with cross-functional teams within Imprint Payments, including product, risk, compliance, customer service, and finance, to support the success of the Credit Card program

What We Look For

• 6+ years of relevant program and relationship management, operations, and marketing experience in financial services; experience in a co-brand credit card environment is preferred but not required
• Experience in eCommerce and/or Sportsbook is also a plus
• Proven ability to play a client services role with demonstrated ability to marry the goals of two brands to drive mutual growth
• Exceptional project management skills with the ability to handle multiple priorities and initiatives and execute flawlessly
• Strong business acumen - track record of owning and managing P&Ls, with the ability to leverage data and insight to inform decision-making
• Budgeting and planning - experience allocating marketing budgets, forecasting account growth, and leading annual and quarterly planning processes
• Strong communication skills, with the ability to present in front of large audiences including executive stakeholders
• Balance of creativity and analysis – the ability to turn data & insights into action
• Experience leading cross-functional projects, with high attention to detail
• Collaborative mindset - has a problem-solving approach with a can-do attitude
• Excellent presentation and data organization skills. Proficiency in Google Workspace (e.g. Gmail, Docs, Sheets, Slides, Drive) a plus