General Manager

About the Role

General Managers are responsible for the overall operation of their unit, supporting and implementing business objectives through a strong sales-based focus and constant development of their team. This is an exempt position.

Responsibilities

• Develop overall strategy for the unit to meet business objectives, promote employees, and achieve sales goals across all applicable sales avenues.
• Maintain the highest standard of customer service in the unit.
• Communicate and follow up on unit objectives with all staff through to completion.
• Maintain a sales-based focus by proactively seeking out sales opportunities through phone calls, physical interactions, and driving where necessary.
• Uphold the highest quality standards to ensure a safe working environment, including maintaining HAACP and Board of Health protocols for all employees.
• Develop assistant management to effectively oversee sales, costs, quality, and people basics.
• Recruit and retain appropriately skilled staff for the restaurant and/or catering and banquet events.
• Positively impact the unit through demonstrated creativity in developing and implementing strategic initiatives.
• Appropriately schedule staff based on forecasted sales.
• Audit internal processes and adjust as needed to complete assigned operational goals.
• Manage employee relations issues to ensure a harmonious work environment.
• Support the District General Manager in effectively communicating issues, concerns, special needs, projects, and day-to-day business of the unit.
• Fill in wherever necessary to expedite service, assist in delivering product, and serve food to customers.
• Make deposits at the bank.

Requirements

• Regularly stand, walk, talk, carry, bend, stoop, turn, and lift in excess of thirty-five (35) pounds.
• Drive, view a computer monitor, and type/write on a regular basis.
• Team lift required for anything over twenty-five (25) pounds and/or awkward lifts.