General Manager

About the role

We create communities where employees thrive in their work, helping our residents thrive in their homes. Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits. As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work‑life balance.

Benefits

• Paid holidays and PTO
• Annual anniversary rewards (dependent on classification; amounts vary by location)
• Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S.‑based communities)

Requirements

• Bachelor’s degree in business administration, healthcare administration, hospitality, or related field preferred
• Two (2) to four (4) years of experience in operations management with demonstrated success in meeting financial goals specific to senior/retirement living, assisted living, long‑term care, hospitality, restaurant or retail management, or other related fields
• Successful work history in senior living, long‑term care, hospitality, restaurant or retail management, or other related fields
• Must possess a valid driver’s license and satisfactorily meet the Company’s Motor Vehicle Policy standards

Qualifications

• Demonstrated success in operating and maintaining a quality, customer‑service focused workforce
• Experience in successfully recruiting, training, and developing team members; understanding of performance management expectations as guided by the Company
• Understanding of facilities management and ensuring systems are maintained properly
• Proficient knowledge of computer systems; Microsoft Office Suite

Responsibilities

• Responsible for the day‑to‑day operations of the community, including full profit and loss responsibility
• Execute the operations plan and evaluate all aspects of the business, including recruiting, hiring, development, and performance management of the team
• Focus on high‑performance sales and customer service; comply with all Company requirements and regulations; ensure a safe and productive working and living environment
• Partner with the Regional Vice President in the development of all sales and operations strategies and tactics for the community consistent with the Company’s objectives and expectations
• Regularly communicate community performance with the Regional Vice President
• Supervise and partner with the Community Sales Manager to assess competitive threats, sales plans, and engage in business‑to‑business sales calls
• Perform scheduled marketing and sales activities, including calls, tours, and sales meetings, resulting in increased census
• Implement successful strategies regarding labor, occupancy, expenses, and overall quality enhancement; review and redirect activity if necessary
• Assist in the development of community budgets and capital requirements, including forecasting and approving all expenses
• Act as a liaison between field operations and the Support Center; build strong relationships with Support Center resources
• Perform regular reviews of and make recommendations on all aspects of building needs and preventative maintenance
• Provide on‑call and overnight coverage as specified by schedule or as needed
• Able to work in various positions at the community and fill in as needed due to training, PTO coverage, absences, etc.
• Build a high‑performing team and keep engagement high; employee satisfaction and engagement scores meet or exceed Company’s standards
• Responsible for interviewing, hiring, training, scheduling, developing, and performance managing assigned staff (team sizes typically 18‑24)
• Meet financial management requirements for the community
• Maintain a safe working and living environment
• Conduct monthly resident and staff meetings to communicate effectively and regularly
• Develop and maintain positive relationships with key stakeholders including governmental agencies, business partners, community groups, etc.
• May perform other duties as needed and/or assigned