General Manager

About the role

Hall's Culligan of Tiffin is seeking a General Manager who creates an environment for success by leading from the front, serving as the leader responsible for all areas of the business including customer service, sales strategy, operational structure, financial outcomes and scorecard metrics. An exceptional candidate must have a track record of successful leadership, including the development of teams and individuals. The General Manager will be responsible for achieving sales and service results with overall P & L accountability including budgeting, managing operational expenses and directing the activity of all personnel in Tiffin, OH. This includes the areas of recruiting, hiring, training, development and motivation. He or she will also provide strategic overviews to executive management about the territory, personnel opportunities, growth prospects and forecasting. The General Manager will provide leadership by supporting a culture of continuous improvement with an emphasis on achieving customer and organizational objectives. This role will focus on supporting long-term success and dealer profitability through continuous business development and rigorous assessment of prospective business, focusing on operating culture, financial stability, and staff performance. Culligan General Managers will have the ability to operationalize concepts with true business acumen by developing organization in the dealership to effectively benchmark, analyze and deliver measurable results for our valuable customers.

Responsibilities

• Responsible for maintaining current budgeted revenue and cost
• Hiring, retention, and training of all staff members
• Day to day management of employees
• Daily management of route completions, evaluations, and operations
• Collections of payments, equipment repossession efforts, and training staff on collection practices
• Continuous improvement in customer relations
• Maintains quality service by establishing and enforcing organization standards
• Oversee all daily and monthly customer account billing and updating
• Protect the assets of the company with accountability to P&L and yearly budget goals of the location
• Conduct ride-a-longs with Field Team to ensure best practices
• Maintenance on all location vehicles – including keeping up with regularly scheduled maintenance requirements.
• Manage all office functions such as delinquents, petty cash, approving payables, etc.

Qualifications

• Prior Experience – Management experience necessary; prior sales and/or management experience preferred.
• Working knowledge of routing efficiencies and logistics management as well as the ability to handle budgeting processes and manage P&L statements.
• Ability to recognize, prioritize and accomplish daily, weekly, and monthly goals.
• Ability to motivate staff to accomplish aforementioned goals.
• Personality – Self-driven, results oriented with a positive outlook and clear focus on high quality customer service and business profit.
• Credible and comfortable in dealing with employees relations and different customer scenarios.
• Reliable, tolerant and determined; well organized with excellent communication and time management skills.
• Able to get along with others and create a team atmosphere.
• Candidates are subject to pre-employment testing up to and including drug/alcohol screening, background check, motor vehicle record check, and D.O.T. physical, as applicable.

Benefits

• Full time, exempt position
• Company paid long term disability and life insurance
• Career advancement opportunities
• Stable and growing, family oriented company
• Promote from within
• Use of free Culligan equipment in your home
• Competitive pay
• Comprehensive benefits including Health, Dental, Vision Insurance, Company Paid Life (with option for additional supplemental life insurance), Disability, Critical Illness, and Accident supplemental plans, Flexible Spending Accounts, 401(k) with generous company match, and Paid Time Off.