General Manager
Guild Garage Group · Inwood, WV · 2 days ago
On-site$125k/yrFull-time
Position Summary
Lead a Winning Team. Build Great People. Deliver Exceptional Results.
Key Responsibilities
- Operational Leadership
- Lead all daily business operations, including service, installation, warehouse, scheduling, customer service, and sales.
- Create a culture of accountability through consistent leadership, coaching, and performance management.
- Ensure operational excellence by implementing and maintaining standardized processes and best practices.
- Drive continuous improvement across all departments.
- Financial & Business Performance
- Own branch P&L performance and achieve revenue, profitability, and growth objectives.
- Monitor key performance indicators (KPIs) and develop action plans to improve performance.
- Manage labor productivity, inventory, expenses, fleet utilization, and operational efficiency.
- Build and execute annual business plans, budgets, and forecasts.
- Leadership & Team Development
- Recruit, hire, onboard, and develop exceptional leaders and employees.
- Build a culture centered on safety, accountability, customer service, and continuous improvement.
- Conduct regular coaching sessions, performance reviews, and succession planning.
- Foster employee engagement and retain top talent through effective leadership.
- Customer Experience
- Ensure every customer receives an exceptional experience.
- Resolve escalated customer concerns quickly and professionally.
- Maintain quality standards that reinforce Door Serv Pro's reputation for excellence.
- Sales & Growth
- Partner with sales leadership to drive residential and commercial growth.
- Improve close rates, average ticket values, and overall profitability.
- Support marketing initiatives and community involvement to strengthen brand awareness.
- Safety & Compliance
- Maintain compliance with OSHA, DOT, company policies, and all applicable regulations.
- Promote a strong safety culture across all departments.
- Ensure fleet, facilities, and equipment are properly maintained.
- 7+ years of progressive leadership experience in residential or commercial home services.
- 3+ years leading multi-department operations with full P&L responsibility.
- Proven ability to lead high-performing teams and improve business performance.
- Strong financial acumen with experience managing budgets, KPIs, and operational metrics.
- Excellent communication, coaching, and leadership skills.
- Experience using business management software and Microsoft Office.
- Valid driver's license with an acceptable driving record.
- Able to successfully pass a background check and drug screening.
- Experience in the garage door, HVAC, plumbing, electrical, roofing, or similar home service industries.
- ServiceTitan experience strongly preferred.
- Bachelor's degree in Business, Management, or related field (or equivalent leadership experience).
- Experience leading organizations through growth and operational transformation.