General Manager

Position Summary

Lead a Winning Team. Build Great People. Deliver Exceptional Results.

Key Responsibilities

• Operational Leadership
• Lead all daily business operations, including service, installation, warehouse, scheduling, customer service, and sales.
• Create a culture of accountability through consistent leadership, coaching, and performance management.
• Ensure operational excellence by implementing and maintaining standardized processes and best practices.
• Drive continuous improvement across all departments.
• Financial & Business Performance
• Own branch P&L performance and achieve revenue, profitability, and growth objectives.
• Monitor key performance indicators (KPIs) and develop action plans to improve performance.
• Manage labor productivity, inventory, expenses, fleet utilization, and operational efficiency.
• Build and execute annual business plans, budgets, and forecasts.
• Leadership & Team Development
• Recruit, hire, onboard, and develop exceptional leaders and employees.
• Build a culture centered on safety, accountability, customer service, and continuous improvement.
• Conduct regular coaching sessions, performance reviews, and succession planning.
• Foster employee engagement and retain top talent through effective leadership.
• Customer Experience
• Ensure every customer receives an exceptional experience.
• Resolve escalated customer concerns quickly and professionally.
• Maintain quality standards that reinforce Door Serv Pro's reputation for excellence.
• Sales & Growth
• Partner with sales leadership to drive residential and commercial growth.
• Improve close rates, average ticket values, and overall profitability.
• Support marketing initiatives and community involvement to strengthen brand awareness.
• Safety & Compliance
• Maintain compliance with OSHA, DOT, company policies, and all applicable regulations.
• Promote a strong safety culture across all departments.
• Ensure fleet, facilities, and equipment are properly maintained.

Required Qualifications

• 7+ years of progressive leadership experience in residential or commercial home services.
• 3+ years leading multi-department operations with full P&L responsibility.
• Proven ability to lead high-performing teams and improve business performance.
• Strong financial acumen with experience managing budgets, KPIs, and operational metrics.
• Excellent communication, coaching, and leadership skills.
• Experience using business management software and Microsoft Office.
• Valid driver's license with an acceptable driving record.
• Able to successfully pass a background check and drug screening.

Preferred Qualifications

• Experience in the garage door, HVAC, plumbing, electrical, roofing, or similar home service industries.
• ServiceTitan experience strongly preferred.
• Bachelor's degree in Business, Management, or related field (or equivalent leadership experience).
• Experience leading organizations through growth and operational transformation.