General Manager

Overview

Green Thumb is proud to promote well-being through the power of cannabis. We are seeking a General Manager at RISE Dispensary to lead, manage, and inspire a diverse team in achieving results and delivering memorable, positive consumer experiences.

Responsibilities

• Deliver direction, oversight, and execution of all dispensary operations.
• Ensure the dispensary is compliant with security, inventory, and local and state regulations.
• Drive revenue and profit through effective execution of programs, initiatives, and regionalized in-store promotions.
• Oversee and manage quality product inventory, financial records, and Seed to Sale compliance.
• Maintain and enforce cash management handling protocols and daily reconciliation.
• Manage effective order & expense management processes aligned with store budgets.
• Conduct monthly audits and scorecard business reviews to identify operational inefficiencies and process improvement opportunities.
• Coach Leaders and Team Members to consistently deliver memorable, positive in-store customer experiences.
• Ensure “Leader on Duty” (LOD) presence is appropriately scheduled throughout the store.
• Coach Leaders to actively supervise, recognize team members and redirect behaviors during LOD shifts.
• Drive revenue through a seamless omni-channel customer experience and lead teams to deliver a consistent experience across in-store, drive-thru, curbside & delivery.
• Coach leadership team to deliver Loyalty goals, drive customer retention and repeat traffic.
• Serve as a liaison to the local community and support community outreach events and initiatives.

Qualifications

• Bachelor’s degree or equivalent business experience.
• At least five years in a supervisory or management role in a retail setting, specifically with POS business operations.
• Cannabis experience preferred.
• Inventory control experience is required.
• Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs.
• Regular, dependable attendance and punctuality.
• Perform other duties as needed.

Skills

• Proactive, with a strong work ethic, attention to detail, and strong communication and leadership skills.
• Meet timelines consistently and be able to work under pressure effectively.
• Continuously open to constructive, developmental feedback, ability to maintain composure even in difficult situations.
• High interpersonal skills in a fast-paced, deadline-oriented environment, often working cross-functionally.
• Highly motivated, self-directed, innovative and able to work independently or among teams with keen judgment, common sense and resourcefulness.
• Adapts and thrives in a demanding, fast-paced environment.
• Possesses a high level of critical thinking.
• Operates with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements.
• Able to resolve conflict, handle employee and customer complaints, and settle disputes.

Additional Requirements

• Ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a workday).
• Move about the dispensary to fulfill work assignments and assist employees and patients and/or customers in various locations of the dispensary.
• Remain in a stationary position, if required, up to and including in an office setting, to meet the needs of the business and complete managerial tasks timely.
• Converse and communicate with individuals and groups of people directly.
• Operate point of sale system, computer, and other office productivity machinery in order to use online programming and software including word processing, database management, spreadsheet applications, and email.
• Prepare patient and/or customer orders by moving and placing products.
• Inspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries.
• Move inventory and materials weighing up to 30 pounds independently.
• Position self to move inventory and materials in storage areas.
• Work in a patient and/or customer-facing environment.
• Exposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalent.