General Manager

Job Description

The General Manager for Glass America has primary responsibility and accountability including providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of assigned location(s) in compliance with established policies and procedures.

Principle Functions And Responsibilities

• Manage the monthly and annual operating budget of assigned location(s).
• Track and monitor monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to location(s).
• Fax, telephone or otherwise contact vendors to order parts and document conversations in the management system.
• Follow up on parts back orders and document actions in the management system.
• Cover returns and credits of parts and ensure they are picked up daily.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear, perform work per company standards and adhere to dress code.
• Work location(s) must be opened and closed daily as per established procedures.
• Lead and manage all personnel.
• Monitor the individual performance of the Technicians on a regular basis, review Technician efficiency to maximize daily jobs completed.
• Facilitate monthly staff meetings to include health and safety.
• Attend training, information sessions and workshops recommended by the Senior Leadership Team or Human Resources.
• Effectively communicate with staff to address customer complaints or concerns.
• Partner with the Regional Manager to maintain proper staffing at assigned location(s), interviewing and hiring as needed.
• Maintain a clean and organized work area at all times.
• Monitor all maintenance required for location equipment.

Education/Experience

• Post-Secondary education or equivalent.
• Proven leadership experience in an auto glass environment or similar role.

Required Skills/Abilities

• Attention to detail and a high degree of accuracy.
• Ability to consistently demonstrate a successful client experience.
• Communicate clearly both verbally and in writing.