General Manager

Responsibilities

• Oversee responsibilities and coordinate efforts of Facility Manager(s), Sales Manager or individual sales representative, Administrative personnel, and Maintenance Manager.
• Sustain a productive and motivated workforce by screening, selecting, hiring, training, developing, and evaluating personnel required to meet service commitments.
• Adhere to all wage and hour laws and compensate personnel for services rendered in accordance with established guidelines.
• Establish high appearance standards for all employees and ensure safe working conditions for all jobs.
• Implement and promote a Safety Program to recognize and reward productive and safe employees.
• Plan and route collection services to best utilize personnel and equipment.
• Implement corporate guidelines concerning the Preventive Maintenance program to reduce downtime, improve image, reduce maintenance costs, and achieve the lowest cost service delivery possible.
• Establish an effective and productive container repair, delivery, and switch-out program that promotes a positive image.
• Develop and implement an ongoing cost control program that monitors buying practices of all supplies and services.
• Establish production standards for each phase of operation.
• Promote an accident prevention program to reduce claims, avoid injury, and recognize safe employees.
• Enter payroll into the system on a bi-weekly basis.
• Ensure Operations Supervisors are utilizing the Full Route Roll-Off Dispatch system.
• Utilize Route Smart system to plan optimized compaction routes.
• Ensure commercial and residential route audits are completed on an annual basis.
• Conduct Roll Off account profitability analysis semi-annually.
• Ensure a purchase order system is used for all purchases and that clear guidelines are established for purchasing practices.
• Ensure all services provided by the facility operation are billed and revenues are collected on a timely basis.
• Review profit and loss statements on a monthly basis and make adjustments as necessary to achieve desired results.
• Develop an operations profit plan, including sources of income, cost of operations, growth objectives, productivity standards, profit margins (ROA, ROTSR, EBITDA), capital requirements, personnel needs, and product or service profit margins.
• Partner with the Sales Manager and/or Sales Representative(s) to develop a sales forecast for each product or service.
• Establish pricing guidelines for each product/service.
• Promote a strong customer focus throughout the operation.
• Manage the sales force in meeting objectives and establishing priorities.
• Ensure the sales team is using approved software to identify and track potential customers.
• Seek opportunities within both primary and secondary assigned market areas for growth and expansion, including contracts and acquisitions.
• Identify and adjust to trends within the market area that impact quality of service or desired profit margins.
• Establish a system for reviewing and negotiating existing contracts.
• Participate in local civic affairs and represent the company in a positive manner throughout the community.
• Conform in all respects with applicable federal, state/provincial, and local laws, regulations, ordinances, and other orders, and to all company policies, procedures, and directives from supervisors.
• Perform other job-related duties as assigned.

Requirements

• Bachelor's Degree from a four-year college or university and/or a demonstrated track record of serving in an operational environment requiring analytical and general management skills.
• Five or more years of experience in the waste industry preferred or an equivalent combination of education and experience.

Skills

• Working knowledge of the equipment required to collect, process, or dispose of collected waste material.
• Excellent leadership, communication, and management skills.
• Ability to read and interpret documents such as safety rules, instruction and procedure manuals, routine reports, and correspondence, and speak effectively.
• Ability to regularly lift/move up to 10 pounds and occasionally lift/move up to 20 pounds.
• Some travel required; amount of travel will depend upon local organizational structure.

Physical/Mental Demands

• Ability to stand, sit, walk, use hands and fingers, reach, stoop, kneel, crouch, talk, and hear.
• Ability to regularly lift/move up to 10 pounds and occasionally lift/move up to 20 pounds.

Working Conditions

• Work in an indoor office environment 80% of the time.
• Occasionally work in harsh outside weather conditions, including hot, wet, and cold weather.
• Noise level is usually moderate.
• Some travel required; amount of travel will depend upon local organizational structure.