General Manager
About the role
A Five Star General Manager is the mayor of the building, owning a full P&L, FOH and BOH, and leading a team of salaried managers and hourly crew. This role translates the skills of a high-volume casual dining operator to a family entertainment platform.
Responsibilities
- Own a full P&L: revenue, food and beverage costs, labor, attractions revenue per cap, games per cap, prize cost, R&M, EBITDA
- Build accurate forecasts and budgets. Defend variance. Find the basis points.
- Partner with corporate accounting on payroll accuracy, vendor invoices, and period-end close.
- Manage inventory across food, beverage, retail, redemption prizes, and game cards/wristbands.
- Lead the team: recruit, hire, onboard, and develop a salaried management team and a 40–150+ hourly crew.
- Run a tight meeting cadence: daily pre-shift, weekly manager meeting, monthly business review, quarterly planning.
- Coach with specifics. Praise loudly, correct privately, document everything.
- Build the brand locally: partner with corporate Marketing and the Regional Director of Sales to drive group bookings, parties, and corporate events.
Requirements
- 5+ years as a GM or strong AGM/Senior AGM in casual dining, polished casual, family dining, fast casual, eat-ertainment, or hotel F&B.
- Multi-revenue-line experience is a real plus.
- Numbers-fluent: can read a P&L, build a labor plan to the quarter-hour, defend a forecast, explain variance, and tell you your last unit's prime cost from memory.
- People-magnetic: former team members text you about how their kids are doing. Old assistant managers ask when you're hiring.
- Standards-obsessed: see the smudge on the glass and the chip on the plate. Know how to coach the fix without making a federal case of it.
- Calm in chaos: power outage, walk-in birthday of 40, line cook calls out, fire inspector pulls up, kart breaks down mid-race — you've got it.
- Available when it matters: nights, weekends, holidays, and peak seasons (spring break, summer, the four weeks before Christmas).
- Tech-comfortable: POS (Aloha, Toast, Micros, NCR), scheduling (HotSchedules, 7shifts, UKG), inventory, and Microsoft 365.
- Bonus: redemption/arcade systems (Embed, Intercard, Sacoa).
- Multi-unit, multi-concept, or new-restaurant-opening experience.
- Casual dining brand pedigree (you know the playbook of running to brand standards at scale).
- F&B + entertainment combo experience (bowling, eat-ertainment, hotel resort, country club, or family entertainment center).
- ServSafe Manager and TIPS / state alcohol certifications in hand.
- Bachelor's in business, hospitality, or restaurant management — or a street MBA earned in 60-hour weeks.
- Experience integrating ERP, scheduling, and back-office systems through an acquisition or remodel.
Qualifications
Competitive base + performance bonus tied to the lines you actually move (sales, prime cost, EBITDA, guest scores).
Full benefits: medical, dental, vision, 401(k), PTO.
Free play for you and your people. Bring the kids. Bring the nieces. Bring your team for the holiday party.
Real development: leadership training, cross-brand exposure, mentorship from operators who built this thing from the inside.
A seat at the table at a private-equity-backed growth company that's still small enough that your work shows.
Skills
High-volume casual dining operator with multi-revenue-line experience.
Benefits
Competitive base + performance bonus tied to the lines you actually move (sales, prime cost, EBITDA, guest scores).
Full benefits: medical, dental, vision, 401(k), PTO.
Free play for you and your people. Bring the kids. Bring the nieces. Bring your team for the holiday party.
Real development: leadership training, cross-brand exposure, mentorship from operators who built this thing from the inside.
A seat at the table at a private-equity-backed growth company that's still small enough that your work shows.
Pay
Competitive base + performance bonus tied to the lines you actually move (sales, prime cost, EBITDA, guest scores).
Schedule
Nights, weekends, holidays, and peak seasons (spring break, summer, the four weeks before Christmas).