General Manager

General Manager

Qualifications/ Education/ Experience

• Minimum of 2 years of previous food service or restaurant supervisory experience.
• Food Handler Certification required. Can be obtained during onboarding training.
• Experience using a computer and register (POS) system.
• Able to work flexible hours that may include mornings, evenings, weekends, late nights and/or holidays.
• Spanish Speaking a plus.

Summary of Key Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Wingstop.
• Recruiting, selecting, orienting, training, assigning, scheduling team members, in partnership with the District Manager.
• Managing performance, including coaching, counseling, and disciplining team members with professional maturity.
• Communicating job expectations to the staff; planning, monitoring, and reviewing performance of employees; planning and reviewing compensation actions; enforcing policies and procedures.
• Communicating in a timely and effective manner with District Manager about operational and human resources issues.
• Performing regular restaurant inspections to ensure team and restaurant meet standards.
• Maintaining a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Tracking inventory and ensuring accurate record keeping.
• Identifying and resolving issues with food preparation. Helping team handle customer service issues with grace, courtesy and with the goal of cultivating happy, returning customers.
• Maintaining a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; proper safety procedures, to include, but not limited to injury reporting, conducting meetings, equipment maintenance, etc., complying with health and legal regulations; maintaining security systems.
• Accomplishing company goals by accepting ownership for accomplishing new and different job responsibilities; exploring opportunities to add value to job accomplishments.
• Maintaining operational standards and requirements in the restaurant; identifying and communicating maintenance problems to the Facilities Department; maintaining all facilities to Wingstop’s company standards; ensuring communication is passed across organization from the General Manager and District Manager to every team member in the restaurant.
• Using Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team; leveraging the support of the Restaurant Support Center; ensuring all risk management issues are following company standards.
• Strong business acumen and ability to drive results through team collaboration to achieve store metrics.

Required Knowledge, Skills and Abilities

• Guest service mentality with a genuine desire to serve the guests.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Ongoing learner; exhibits insatiable curiosity and an interest in self-improvement.
• Ability to measure performance, subjectively and objectively.
• Cultivate attractive culture within the restaurant.
• Ability to handle numerous job duties essential to running a restaurant.
• Competent in the key areas of responsibility which includes labor management, store operations, and guest relations.
• Superior leadership, organizational and time management skills.
• Possesses a confident and professional demeanor. Inspires trust, models best practices, and cultivates morale and teamwork amongst team members.
• Proactive problem-solver and decision-maker.
• Must thoroughly understand the importance of good hygiene and food handling practices.
• Ability to lift and carry, push, or pull heavy objects up to 50 pounds, with or without reasonable accommodation.
• Ability to stand for long periods of time and work in a fast-paced environment.

Benefits

• Medical/Rx, dental, and vision insurance packages for full-time employees.
• Voluntary Life Insurance.
• 401k- 4% match, 100%, at 90-days.
• Paid Sick Leave.
• Paid Vacation.
• Daily Pay Employee Advance Program.
• Cell phone reimbursement.

Pay Range

$27 - $29 per hour.

Schedule

Hourly job.

Compensation Range

Yearly total compensation of $65K-$85K (DOE and Location) to include base hourly rate, quarterly bonus, health benefits, sick time, vacation time, 401k, free meals.

WINGSTOP - FWS is an independent owned and operated franchisee.

Equal Opportunity Employer.

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