GENERAL MANAGER

About the Role

The General Manager is responsible for achieving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development while maintaining the integrity of the hotel.

Qualifications

• At least 6 years of progressive experience in a hotel or related field; or
• A 4-year college degree and at least 4 to 5 years of related experience; or
• A 2-year college degree and at least 5 to 6 years of related experience.

Responsibilities

• Tour the operating departments daily, making adjustments as needed via department heads.
• Conduct weekly staff meetings, including weekly training sessions presented by managers and self, using the steps to effective training according to Expotel standards, and review previous and future sales and operations efforts.
• Meet all financial review dates and corporate-directed programs in a timely fashion.
• Hold a monthly financial review with all department managers.
• Ensure department heads maintain budgeted productivity levels and Expotel standard checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate-sponsored training programs.
• Maintain direct contact with and monitor the development of management trainees.
• Adhere to all Expotel policies and procedures and train new managers to ensure compliance.
• Oversee and assist in the Expotel budget process, as required.
• Ensure training in service standards occurs in each department using the steps for effective training according to Expotel standards, including compliance with Expotel Standard of the Week training.
• Assist in creating a positive, team-oriented environment that focuses on the guest through employee development and motivation.
• Inspect rooms regularly (weekly at a minimum) with both the Director of Rooms and Director of Engineering.
• Ensure complete processing of invoices daily using the A/P process.
• Ensure all appropriate information for financial documents is received each month by the Corporate Office in compliance with the monthly accounting calendar.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
• Ensure employees are attentive, friendly, courteous, and efficient in interactions with guests, managers, and other employees.