General Manager

About the role

The Café General Manager is responsible for leading the entire cafe team to provide an exceptional coffee experience for the customer. To be successful in this position, you must have a passion for the mission and values of Equator Coffees and want to share that passion with your team and the greater community by being a leader within the café.

Responsibilities

• Sets a standard of conscientiously hiring, training, developing, and retaining employees
• Continuously develop self and team
• Inspires and creates a positive environment
• Communicates regularly with team, provides positive and constructive feedback, and holds quarterly team meetings
• Create timely and complete schedules, taking the business and employees needs into consideration
• Completes payroll accurately and submits it within the proper time frame
• Models hospitality and is in service to the customer
• Acts to resolve customer concerns and is always looking for ways to make the experience better
• Monitors, coaches, and encourages team members to exceed the customer’s expectations through the team’s execution of the operations, processes, recipes, and knowledge
• Know all products, including ingredients, quality consistency positioning, and signage with the ability to answer questions that might come up from staff or customers
• Completes required inventories and accurate ordering in the proper time frame
• Manage the store’s financial performance and costs to include accurate cash controls and product ordering
• Completes the weekly financial corporate requirements accurately and in a timely manner
• Is relentless in finding ways to drive sales and create new customers
• Monitors Key Performance Indicators and is always looking for areas to improve

Qualifications

• Demonstrates a passion for coffee and inspires it in others
• Management experience in specialty coffee, retail, hospitality, and/or customer service is required
• Experience managing a profitable & operationally sound single café/restaurant preferred
• Must maintain