General Manager

Company Description

Dutchess Cannabis is dedicated to delivering a premium yet accessible cannabis experience, offering carefully curated, cost-effective products that maintain high quality standards. The company focuses on providing a wide selection of cannabis options that meet diverse customer preferences without exceeding budget expectations. Dutchess Cannabis emphasizes exceptional service, aiming to treat every customer with care and respect. Team members contribute to a welcoming, customer-centric environment where quality, affordability, and attentive service come together to redefine the cannabis retail experience.

Role Description

The General Manager at Dutchess Cannabis will oversee daily store operations, ensure compliance with all relevant cannabis regulations, and maintain high standards for customer service and product presentation. This contract role is on-site in Batavia, IL, and includes responsibilities such as managing staff schedules, supervising performance, and supporting training and development. The General Manager will monitor inventory levels, coordinate ordering, and work with vendors to ensure consistent product availability and accurate inventory records. Additional responsibilities include managing cash handling procedures, analyzing sales reports, optimizing store profitability, and implementing company policies and initiatives. The role also involves fostering a positive workplace culture, resolving customer concerns, and collaborating with leadership to execute marketing and promotional activities in line with brand standards.

Qualifications

• Previous experience in retail or hospitality management, with proven ability to lead teams, manage operations, and drive store performance.
• Strong skills in staff supervision, coaching, and scheduling, with a focus on building inclusive, high-performing teams.
• Experience with inventory management, cash handling, and basic financial analysis (e.g., sales reporting, margin and cost awareness).
• Knowledge of cannabis industry regulations or willingness to quickly learn and apply compliance requirements in a regulated environment.
• Excellent customer service, communication, and conflict-resolution skills, with the ability to support diverse customers and team members.
• Proficiency with point-of-sale systems and basic office software for reporting and documentation.
• Ability to work on-site in Batavia, IL, including evenings, weekends, and holidays as needed.
• High school diploma or equivalent required; additional education in business, management, or a related field is a plus.
• Experience in cannabis retail or another highly regulated industry is beneficial.