General Manager

About the role

Culligan is seeking an experienced General Manager to oversee our business operations at the store branches. The General Manager will be responsible for leading and managing daily operations to achieve business goals and maximize profitability.

Responsibilities

• Full operational responsibility for all profit and loss related activities of the branch
• Prepare all staff members to be in position to deliver exemplary customer service and measure the job performance of the staff to ensure customer satisfaction
• Adhere to and enforce all company safety guidelines; Responsible for the timely and accurate filing of paperwork relative to insurance reporting of general liability, fleet accidents, and worker compensation claims
• Protect and manage branch assets effectively
• Foster a team culture by recognizing and motivating branch personnel
• Prepare accurate business forecasts and budgets
• Oversee branch payables, inventory, and receivables
• Personally, responds to difficult customer inquiries and/or unusual situations
• Manage the efficient routing of deliveries and service calls
• Execute program(s) to meet/exceed the sales plan
• Maintain awareness of local competition and using market trends to inform strategic decisions and improve competitive positioning
• Participate in the recruitment process, from interviewing to selecting candidates, and ensure smooth onboarding for new hires
• Identify training needs and facilitate professional development opportunities to enhance team skills and capabilities
• Monitor and evaluate employee performance, providing regular feedback, coaching, and development opportunities to ensure high performance
• May be required to perform the job duties of other branch staff on an as needed basis and spend time in field assisting with training
• Optimize branch efficiency by consolidating/automating job duties wherever possible

Qualifications

• A four-year degree in Sales, Marketing, Management, or a related field is preferred
• Direct responsibility for P&L performance, including revenue, costs, and margins
• Proven ability to lead, coach, and develop high-performing teams
• Five years of Basic Plumbing, Operations, Management, and Marketing
• Excellent verbal and written communication skills, with the ability to convey information clearly and effectively
• Ability to work with all levels of management
• Ability to generate sales growth
• Strong sales generation ability and financial performance
• Ability to manage multiple projects and priorities; strong decision-making and problem-solving abilities
• Strong analytical and strategic thinking skills
• Proficient in Microsoft Office

Skills

• Resourcefulness
• Customer Focus
• Team Player
• Passion
• Integrity
• Organizational/Planning
• Communication
• Analytical
• Judgement/Decision Making
• Detail Oriented
• Target Salary Range: $80,000 – $90,000 salary a year with the opportunity for eligible employees to earn additional compensation pursuant to the Company’s bonus plan

Benefits

• Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k)