General Manager

At CLS Living, our mission is simple: to deliver an unparalleled resident experience and foster an exceptional workplace environment. We are committed to building a world-class team of passionate individuals who thrive in a culture of positivity, creativity, and continuous growth. Each day brings new opportunities to innovate, lead, and make a meaningful impact. We take pride in our vibrant, design-forward communities and in the devoted teams who manage them with care and integrity.

Benefits

• Generous Paid Time Off (PTO)
• 401(k) with Company Matching
• Comprehensive Health, Dental, and Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Life Insurance & Parental Leave
• Employee Assistance Program (EAP)
• Relocation Assistance
• Professional Development & Advancement Opportunities
• Supportive, Fun, and Flexible Work Environment
• Access to an Unmatched Company Culture that values individuality and innovation

Responsibilities

Staff Development & Leadership

• Build, lead, and develop a high-performing team that embodies the values and culture of CLS Living.
• Foster a collaborative, positive, and professional environment for both staff and residents.
• Ensure all staff are trained in landlord/tenant statutes, Fair Housing, and safety regulations.
• Promote harmonious relationships with residents, parents, staff, university partners, and the surrounding community.
• Encourage team visibility on campus and within the local business community to strengthen brand presence and engagement.

Property Administration

• Oversee daily operations, including leasing, maintenance, customer service, and vendor management.
• Implement and refine systems and procedures to drive operational efficiency and reduce costs.
• Supervise maintenance and contracted services to uphold curb appeal, cleanliness, and safety.
• Ensure compliance with all legal, regulatory, and company policies.

Financial Performance

• Maintain occupancy rates at or above 99% and collections at or above 98% of potential income.
• Maximize Net Operating Income (NOI) through proactive cost control, revenue generation, and strategic budgeting.
• Ensure all leasing, accounting, and property management systems (e.g., Entrata) are up to date and utilized effectively.
• Analyze financial reports, manage budgets, and provide regular variance and performance updates.
• Oversee and manage timely execution of payroll, invoicing, and hiring documentation.

Customer Experience & Sales

• Lead the development and execution of an annual marketing plan and track daily/weekly leasing goals.
• Ensure all marketing channels, websites, and printed materials reflect the brand accurately and positively.
• Maintain deep knowledge of the property and competitive landscape through consistent market research and team coaching.
• Plan and execute resident events to foster community engagement and satisfaction.
• Collaborate with local schools and student organizations for outreach and partnership opportunities.

Requirements

• Bachelor’s degree preferred OR 2-5 years of experience in student or multifamily housing, or an equivalent combination of education and experience.
• Proficient in Microsoft Outlook, Word, Excel, and property management software (Entrata preferred).
• Working knowledge of market rate and LIHTC programs, Fair Housing Laws, and EEO laws.
• Strong skills in staff recruitment and development, financial management, marketing strategy, scheduling, and operational oversight.

Skills

We’re looking for someone who thrives in a fast-paced, hands-on environment and who sees every challenge as an opportunity to improve the resident experience. The ideal candidate will:

• Be a passionate mentor and team builder, invested in the growth and development of others.
• Act as an ambassador of the CLS Living culture, bringing energy, pride, and leadership to the community.
• Have a personal drive to excel, grow within the company, and take ownership of their role.
• Possess an entrepreneurial spirit, always looking for innovative ways to enhance operations, resident satisfaction, and property performance.
• Demonstrate a solutions-first mindset, handling challenges with professionalism and integrity.