General Manager

City Barbeque is built on four core values: Safety First, treating others with integrity, fairness and respect, delivering quality without sacrifice, and producing profit and cash flow for long-term value.

Benefits

• Quarterly Bonus Opportunities
• Free BBQ (up to $2,400/year)
• 25% discount when not working
• Free uniforms & free pair of slip-resistant shoes
• Vacation pay*
• 401k match up to 4% of salary*
• Medical, dental & vision insurance after 60 days*

*Benefits available to those who qualify after the preliminary waiting period.

About the Role

You will lead a team of loyal teammates in driving sales, profits, operations, quality standards, and people practices while upholding the spirit and culture of City Barbeque.

Responsibilities

Sales and Profits

• Produces positive guest count and sales growth
• Develops and executes the local store marketing plan to build relationships with civic, business, school, and professional organizations to drive sales and guest counts
• Maximizes profits by controlling expenses within established budget guidelines and through productivity & efficiency tools for food and labor costs

Operations and Quality Standards

• Ensures the restaurant meets or exceeds City Barbeque operations, sanitation, and food quality standards
• Ensures all equipment and facilities comply with Brand Standards and government regulations, taking corrective action when required
• Utilizes Voice of Guest feedback to improve service execution by communicating and coaching the team effectively
• Ensures all Voice of Guest callbacks and Corporate Feedback comments are resolved appropriately and closed out in the system in a timely manner

People Development

• Ensures the management team progresses in skills defined in City Map
• Conducts 1-on-1 meetings with the management team on a regular basis
• Provides coaching and feedback on an ongoing basis
• Reinforces Core Values consistently
• Develops employees through corporate training programs, individual development plans, and assignments; provides coaching and constructive feedback as needed
• Uses consistent practices in managing performance problems, accurately documenting issues, confronting teammates regarding performance, and reporting to HR when necessary
• Leads the management team to understand the pulse of the team using the Employee Survey process and reacts appropriately to improve the restaurant’s position as a premiere employer

Requirements

• B.A./B.S. in a related field or equivalent education and experience preferred
• Ability to develop positive working relationships with all restaurant personnel
• Ability to speak clearly and listen attentively to guests and employees
• Knowledge of and ability to use a PC and Microsoft Office Suite
• Ability to adapt and succeed in a fast-paced environment
• Ability to provide exceptional customer service
• Ability to lead and develop people
• General Manager experience in the restaurant industry preferred