General Manager

About the role

Join a Fast-Growing, Award-Winning Restaurant Brand Capriottis Sandwich Shop is a rapidly expanding fast-casual restaurant brand with more than 100 locations nationwide and ambitious plans for continued growth. Known for our award-winning sandwiches, exceptional hospitality, and team-focused culture, Capriotti’s is committed to delivering an outstanding guest experience every day. We are seeking a motivated and experienced Restaurant General Manager to lead daily operations, develop high-performing teams, and maintain the quality, speed, and service Capriottis is known for. If you are a strong leader who thrives in a fast-paced restaurant environment, enjoys coaching and developing employees, and is passionate about hospitality, this is an excellent opportunity to grow your career with a respected national brand.

Position Overview The Restaurant General Manager is responsible for the overall success of the restaurant, including team leadership, operational excellence, financial performance, and guest satisfaction. This hands-on leadership role oversees restaurant operations, staff development, food quality, guest service, and financial performance while maintaining Capriotti’s high standards for hospitality and operational consistency. At Capriotti’s, we believe in developing future leaders and promoting from within.

Responsibilities

• Lead and Develop Your Team: Recruit, hire, train, and retain high-performing restaurant team members; Coach and mentor employees through Capriotti’s structured training programs; Build a positive, motivated, and team-oriented culture; Create schedules and manage staffing levels to support efficient operations
• Operational Excellence: Ensure food quality, food safety, and presentation meet Capriotti’s brand standards; Oversee daily restaurant operations including food preparation, service, and cleanliness; Maintain compliance with all health, safety, and sanitation guidelines; Manage cash handling, deposits, and financial reporting accurately
• Guest Experience: Deliver exceptional guest service and hospitality on every visit; Model Capriotti’s “CAPtivating Service” culture through leadership and example; Encourage suggestive selling and upselling to enhance the guest experience
• Business & Financial Management: Monitor labor costs, food costs, and operational expenses; Analyze restaurant performance metrics and identify opportunities for improvement; Support local marketing initiatives and community engagement efforts
• Communication & Leadership: Maintain professional communication with employees, guests, vendors, and leadership; Demonstrate adaptability and problem-solving in a fast-paced environment; Foster accountability, teamwork, and trust across the restaurant team

Requirements

• 2+ years of restaurant management experience (fast casual, quick service, or hospitality leadership preferred)
• Proven ability to lead, coach, and motivate restaurant teams
• Strong organizational, time management, and problem-solving skills
• Excellent communication and interpersonal skills
• Experience managing restaurant operations, scheduling, inventory, and labor
• Comfortable using POS systems and basic computer software
• Must be at least 18 years old
• Physical Requirements: Ability to work in temperatures ranging from 0°F to 100°F; Ability to stand, walk, and move throughout the restaurant for extended periods; Ability to lift and carry up to 50 lbs. and balance up to 25 lbs. over distances of up to 50 feet

Benefits

• Competitive pay
• Medical, dental, and vision insurance
• 401(k) plan
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Referral bonus program
• Opportunities for advancement and career growth

Pay

Competitive Salary (Based on Experience)

Schedule

Full-Time