General Manager

About the Role

The RV General Manager is responsible for overseeing the day-to-day operations of the dealership, ensuring that all departments function effectively to meet sales, service, and customer satisfaction goals. This role requires a strong leader with experience in the RV industry, a deep understanding of dealership operations, and a proven ability to drive profitability and customer satisfaction.

What We Offer

• Medical, dental, vision, disability, FSAs, and life insurance
• Paid Time Off and paid holidays
• 401K
• Pet Insurance
• Gas Discount
• Employee Assistance Program
• Training and Development Programs
• Referral Program
• Legal Coverage
• Identity Theft Protection

Responsibilities

• Lead, mentor, and develop department managers (sales, service, finance, and parts).
• Foster a positive and productive work environment.
• Ensure compliance with all company policies, procedures, and industry regulations.
• Set and monitor performance goals for each department, ensuring alignment with dealership objectives.
• Develop and implement strategies to increase sales and market share.
• Monitor and analyze sales data to identify trends and opportunities for growth.
• Oversee inventory management to ensure a balanced stock of new and used RVs.
• Maintain high standards of customer service and satisfaction.
• Resolve escalated customer issues and complaints promptly and effectively.
• Ensure the dealership’s facilities and services meet customer expectations.
• Oversee dealership financial performance, including budgeting, forecasting, and expense management.
• Analyze financial statements and metrics to identify areas for improvement.
• Ensure the profitability of all dealership departments.
• Ensure efficient operation of all dealership departments.
• Maintain compliance with federal, state, and local regulations, including health and safety standards.
• Oversee the maintenance of dealership facilities and equipment.
• Manage recruitment, training, and development of dealership staff.
• Conduct performance evaluations and provide ongoing feedback and coaching.
• Ensure the dealership adheres to labor laws and company HR policies.

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field (preferred).
• Minimum of 5 years of experience in a leadership role within an RV or automotive dealership.
• Strong knowledge of RV products, sales, and service.
• Proven track record of achieving sales targets and financial goals.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze and interpret financial data.
• Proficient in dealership management software and CRM systems.

Skills and Competencies

• Strategic planning and execution
• Strong decision-making abilities
• Financial acumen
• Customer-focused approach
• Team leadership and development
• Conflict resolution
• Adaptability and problem-solving

Working Conditions

Primarily in a dealership environment, with frequent interaction with staff and customers. May require extended hours, including evenings and weekends, to meet dealership needs.

Pay

$175,000+