General Manager

Do you challenge yourself to always do things right and do them better? Then you will thrive at BJ’s Restaurants! We are committed to our CRAFT: Connection, Respect, Advancement, Fun, and Trust.

About the role

BJ’s Restaurants is looking for talented, passion-driven managers to join our Management Teams. The General Manager is responsible for managing all functions of the restaurant during opening, mid, or closing shifts. This position is classified as exempt and requires spending more than 50% of time performing managerial duties with independent judgment and discretion on matters of consequence to the restaurant.

Starting salary range: USD $80,000 per year plus quarterly bonus potential. Final salary within the range will be determined based on factors such as geographic location, relevant experience, and other job-related qualifications.

Responsibilities

• Hire, manage, supervise, and train restaurant team members
• Ensure a gold standard guest experience and the safety of guests, team members, and property
• Oversee the quality of food and beverage offerings
• Prepare and modify team member work schedules and food/beverage orders to ensure appropriate inventory
• Assist in achieving operational goals for the restaurant as set by the Restaurant Support Center
• Conduct daily briefings on matters of importance to the team
• Manage all necessary repair and maintenance issues
• Oversee the Restaurant Risk Review audit process and implement changes to ensure 100% compliance with audit standards
• Manage local restaurant marketing, sales building, and community involvement
• Update the daily communication board with key restaurant and promotion announcements
• Facilitate and participate in Continued Education Program, including creating training programs
• Exercise discretion in facilitating zone management (Hospitality, Guest Relations, Quality Fast)
• Perform Open/Mid-Day/Closing duties
• Facilitate 10 Minute drills with team members focusing on cleaning and sanitation
• Ensure 100% compliance with all Company policies and laws, including health and safety standards
• Ensure compliance with BJ’s Code of Ethics, Integrity and Conduct, BJ’s Seven C’s, and BJ’s Principles of Professional Service
• Monitor food and beverage quality and execution
• Conduct RAFTT (Recipe-Appearance-Flavor-Temperature-Texture) twice daily on specific food and drink items
• Conduct Quarterly Food Reviews with DO or RKOMP
• Prepare and receive orders of food and beverages, adjusting orders based on business peaks, large parties, and promotions
• Conduct weekly inventories to assess ordering patterns and changes
• Monitor and validate daily prep production
• Monitor and facilitate team member recognition
• Make recommendations concerning development, promotion, and disciplinary action affecting team members
• Make hiring and termination decisions
• Cooperate with Team Member Relations Department in investigating inquiries relating to the restaurant
• Train, coach, and develop team members to ensure Gold Standard service to BJ’s guests
• Manage guest relations and guest recovery

Requirements

• A minimum of 5 years full-service, high-volume, casual dining restaurant management experience
• High personal integrity, professionalism, and maturity
• Ability to work in a fast-paced environment
• Solid relationship management and performance management skills
• Ability to motivate and direct team members and work effectively in a management team
• Strong understanding of BJ’s goals and objectives
• Good communication skills
• Exceptional interpersonal skills, with a focus on listening and questioning
• Strong writing and documentation skills
• Ability to absorb and retain information quickly
• Keen attention to detail
• Proven problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-performance, fast-paced environment
• Exceptional guest service orientation
• Experience working in a team-oriented, collaborative environment
• Ability to stand and walk around a restaurant to supervise operations for the duration of an 8-10 hour shift
• Ability to lift 50 pounds
• Ability to bend, stoop, and raise arms above head on occasion
• Ability to speak, read, and write English

Benefits

• Performance-based, promote-from-within culture
• Lucrative compensation package with quarterly bonus potential
• Comprehensive benefits: Medical, Dental, Vision & Life Insurance, and 401K
• Paid vacation time
• Daily Pay: On-Demand access to earned pay
• Fun environment
• Relocation opportunities throughout the country
• Career advancement and leadership conferences and development programs
• Culture that celebrates diversity, equity, and inclusion with WeCAN & IDEA groups
• Community involvement and philanthropy