General Manager

About the role

As a General Manager, you will plan, manage, and guide multiple contracted services for a client generating $2–15M+ in revenue to meet operating and financial goals, client objectives, and customer needs. Depending on the client, services can include food service, facility support, custodial services, retail, lodging, transportation, and more. You will lead a team to provide excellent service while managing hands-on execution of operations.

Responsibilities

• Lead a team that provides operational expertise in contracted services.
• Manage client and community relationships, continually assessing operations to drive employee and customer satisfaction.
• Build, develop, and lead a management team and staff capable of carrying out organizational objectives.
• Recommend methods, resources, and implementation for service improvement and growth based on operational needs, capabilities, and contractual obligations.
• Partner with Finance to manage a budget and design improvements to optimize financial performance and operational productivity.
• Ensure compliance with all local, state, and federal regulations and codes, maintaining associated records and reports.
• Maintain compliance with Aramark’s standards of operation, including safety standards and the Business Conduct Policy.

Job duties may change or new ones may be assigned without formal notice to meet commitments.

Requirements

• Bachelor’s degree in Food Service, Hospitality, Facilities, or Business Management highly preferred.
• Focus on client and customer service, entrepreneurship, and building a strong business.
• Strong interpersonal skills to communicate effectively with clients, senior management, and support staff.
• Ability to read, understand, and implement contractual requirements, including identifying opportunities within contract terms.
• Meaningful experience in the service industry, contract services, or hospitality environment.
• Proven ability to lead through other managers.
• Experience creating and managing a department budget, financial controls, and analysis.
• Experience crafting product sales strategies and implementing operational programs and initiatives.

Physical Demands

• Lifting, bending, pushing, pulling, and/or extended walking and standing.
• May require uniforms and/or usage of Personal Protective Equipment (PPE).