General Manager

Key Responsibilities

• Deliver consistent KPI and SLA performance across day-to-day service levels, communication, system updates, customer experience, quality, and compliance.
• Manage the full segment Profit & Loss (P&L) with complete accountability for delivering Field Operating Profit that meets or exceeds Board-approved budgets and rolling forecasts.
• Drive segment profitability through rigorous financial oversight, cost management, and resource optimization to achieve or surpass annual profitability goals.
• Build, mentor, and retain a high-performing leadership team while serving as a talent multiplier who develops future leaders and fosters a culture of ownership, accountability, and continuous improvement.
• Design, launch, and continuously optimize tailored service delivery programs for segment accounts while balancing short-term execution with long-term scalability, cost efficiency, and customer experience.
• Lead end-to-end lifecycle of multi-million-dollar, cross-functional initiatives from scoping through execution and measurable value realization.
• Act as the executive escalation point and trusted advisor to C-suite and VP-level client stakeholders.
• Lead customer business reviews with polished, data-driven presentations that diagnose performance, celebrate wins, and secure expansion opportunities.
• Proactively identify and convert expansion opportunities within existing accounts by partnering closely with Sales to drive additional revenue.
• Drive root-cause analysis on service failures and implement preventive, scalable solutions that deliver lasting improvements.
• Partner closely with Sales, Operations, Finance, IT, and HR to align priorities, optimize resources, and drive segment-wide results.
• Monitor internal operational metrics and ensure alignment with targets set by executive leadership.
• Proactively partner with key client contacts to build and maintain strong, long-term business relationships.
• Develop the operational talent pool by optimizing existing team capabilities in partnership with EHS, Safety, and Training departments.
• Attend executive-level meetings and deliver clear, insightful reporting on segment performance.
• Identify and implement operational best practices across all teams to drive efficiency and superior results.
• Evaluate new business opportunities within the segment and prepare executive-level recommendations on which initiatives to pursue.

Required Qualifications

• Bachelor’s degree in Business, Engineering, Supply Chain, or related field.
• 15+ years of progressive program/project management experience in fleet maintenance, logistics, transportation, or field services.
• 10+ years directly managing managers and leading teams of 8-10 direct reports and 100+ indirect reports.
• Demonstrated success owning customer relationships and P&L for accounts >$50M annual revenue.
• Exceptional executive presence and communication skills. Able to simplify complexity and tell compelling stories with data.
• A willingness to travel 25-30%.
• Strongly Preferred: MBA or Master’s degree, MBA preferred.
• Direct experience managing mid-to-large, dedicated fleet contracts.

Compensation

Competitive Salary Pay - Paid weekly, every Friday!

Salary Range $185,000-$225,000 depending on location and experience with bonus potential.

Benefits

• Full benefits within 30 days
• Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
• 401(k) match program
• Paid vacation, holidays, and sick time
• Career and learning development with an extensive training program through our Amerit University
• Employee referral program, up to $1,000 bonus
• ASE certification program with fee reimbursement and bonus
• Employee recognition platform that includes opportunities to redeem points for merchandise
• Employee Assistance Program (EAP)
• 24/7 nurse triage line
• Employee discounts on cell phone service and entertainment tickets
• Employee resource groups (ERGs) that foster inclusion
• Wellness and fitness programs through our providers