General Manager

About the role

Activate is a full-scale interactive gaming facility seeking a General Manager to expand our team. The successful applicant will work with the Assistant Manager and Game Facilitators. This is a full-time, permanent position with flexible hours requiring availability for days, evenings, and weekends.

Responsibilities

• Business Development: Oversee day-to-day operations including interpreting and communicating company goals; help develop company initiatives focused on business growth and aid in implementing initiatives among internal staff; help raise brand awareness and drive company sales through local event involvement and marketing campaigns as directed by our marketing department; engage and respond to customer emails and phone calls; participate in various business-focused meetings, including regular additional training, development of skill set, and company initiatives.
• Customer Relations: Help check-in customers, take payments, and coach others on your team to do the same to the highest degree of customer satisfaction; schedule shifts to engage with customers through meaningful interactions during their gaming experience; create a lasting impression on customers through a high/positive energy attitude; ensure customer satisfaction is a high priority and always top of mind; proactively greet and interact with all customers; receive and communicate customer suggestions for business process improvement.
• Staff Relations: Schedule shifts as required to ensure peak periods are properly staffed; lead in the hiring of new employees and create a talent pipeline focusing on business development for all roles; oversee employees, including coaching formally and informally; create development plans for staff members and business development; aid in training and evaluations of new and current employees; train, create and present evaluations, and develop new and current employees.
• Maintenance Duties: Ensure gaming facilities are running at optimal levels; perform regular general inspections of front desk and gaming areas; complete weekly and monthly checklists to ensure inventory levels are properly maintained; communicate any location areas requiring attention to the appropriate department; perform daily cleaning and maintenance duties in compliance with company standards; manage and oversee facilitating activities including front desk and gaming area.

Qualifications

• Strong customer service skills
• Ability to work well both in a team and individually
• Curiosity for all things tech and gaming-related

Learn more at: https://playactivate.com/