General Manager

About the Role

We are looking to expand our team with the addition of a General Manager to oversee operations at our full-scale interactive gaming facility. A successful applicant will work closely with the Assistant Manager and Game Facilitators. The ideal candidate will have strong customer service skills, the ability to work well both in a team and individually, and a passion for technology and gaming. This is a full-time, permanent position with flexible hours to meet business needs, including days, evenings, and weekends.

Responsibilities

• Business Development
  • Oversee day-to-day operations, including interpreting and communicating company goals.
  • Help develop and implement company initiatives focused on business growth.
  • Raise brand awareness and drive sales through local events and marketing campaigns.
  • Engage with and respond to customer emails and phone calls.
  • Participate in business-focused meetings, training, and skill development.
• Customer Relations
  • Check in customers, process payments, and coach team members to ensure high customer satisfaction.
  • Schedule shifts to engage with customers through meaningful interactions during their gaming experience.
  • Maintain a high-energy, positive attitude to create a lasting impression on customers.
  • Prioritize customer satisfaction and proactively greet and interact with all customers.
  • Receive and communicate customer suggestions for business process improvements.
• Staff Relations
  • Handle scheduling duties to ensure peak periods are properly staffed.
  • Lead the hiring of new employees and create a talent pipeline for business development.
  • Oversee employees, including formal and informal coaching.
  • Create development plans for staff members.
  • Assist in training, evaluations, and development of new and current employees.
• Maintenance Duties
  • Ensure gaming facilities run at optimal levels.
  • Perform regular inspections of the front desk and gaming areas.
  • Complete weekly and monthly checklists to maintain proper inventory levels.
  • Communicate any facility issues to the appropriate department.
  • Perform daily cleaning and maintenance duties in compliance with company standards.
  • Manage and oversee activities in the front desk and gaming areas.

Requirements

• Strong customer service skills.
• Ability to work well both in a team and individually.
• Curiosity and enthusiasm for technology and gaming.
• Flexibility to work days, evenings, and weekends as needed.