GENERAL MANAGER- Albuquerque, NM

About the role

The IHOP General Manager reports directly to their District Manager and supervises all restaurant employees. The primary focus is on managing front- and back-of-house operations to drive profitability and sales growth while maintaining IHOP’s quality and service standards.

Responsibilities

• Execute annual financial, local restaurant marketing, guest service, and human-resource objectives, strategies, and tactics as defined by IHOP Standard Operating Procedures (SOP) and the restaurant’s current operations plan.
• Develop and maintain professional working relationships with hourly employees and the franchisee organization.
• Manage the restaurant floor, ensuring regular guest contact.
• Handle guest complaints professionally and promptly, keeping complaint frequency within acceptable limits.
• Ensure compliance with SOP in employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices.
• Perform supervisory duties: recruitment, hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
• Complete all required reports and paperwork accurately and on time.
• Maintain personnel files with appropriate employment and legal documents.
• Available to work days, nights, and weekends.

Requirements

• High school diploma or equivalent experience.
• Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; and ability to speak effectively before groups of employees and guests.
• Basic computer skills including email, MS Excel, and MS Word (a plus).

The above is not an all-inclusive job description.

Benefits

• Competitive pay.
• Flexible hours.
• Paid training.
• Real advancement opportunities.