General Manager 39221

About the role

Ayvaz Pizza LLC is looking for a Restaurant General Manager who leads from the floor, not from behind a desk. This is not a back-of-house or paperwork-first role — we need a player-coach in the mold of the best high-volume, fast-casual GMs in the industry: someone who is physically present on the line, on register, and on the floor during every rush, setting the pace by working alongside the team rather than observing from the office. You will own everything that happens within your four walls — people, products, and profits - but you will do it standing next to your team, not from a back office.

Responsibilities

• Personally work shifts alongside the team, including make line, register, and drive-thru during rushes — this is a daily expectation, not an exception.
• Lead all aspects of restaurant operations, ensuring excellence in food quality, customer service, cleanliness, and brand standards.
• Execute all company policies, procedures, systems, and operational initiatives.
• Maintain food safety and sanitation standards with zero compromises.
• Monitor and personally drive speed-of-service and customer satisfaction in real time, on the floor, shift by shift.
• Manage inventory, ordering, cash handling, and restaurant security procedures.
• Recruit, hire, train, coach, and develop restaurant team members and shift leaders — primarily through hands-on, side-by-side coaching during live shifts.
• Build schedules that balance guest demand with labor goals.
• Conduct performance evaluations, coaching sessions, and corrective actions.
• Develop future leaders through mentoring, modeling behavior on the floor, and succession planning.
• Review and analyze Profit & Loss (P&L) statements regularly.
• Manage labor costs, food costs, and controllable expenses.
• Drive sales growth through operational excellence, speed, and guest satisfaction earned shift by shift.
• Track and manage performance metrics including Speed of Service (IST/OTD), WIN Score, Customer Satisfaction (SMG), Food Cost (COS), Labor Cost (COL), and HutBot Compliance.
• Work a station — make line, oven, register, or drive-thru — during every peak period, every day