General Liability Intake & Triage Supervisor

Key Responsibilities Team Leadership & Development Supervise, mentor, and support Claims Intake and Triage team members. Provide ongoing coaching, performance feedback, and professional development opportunities. Assist in recruiting, interviewing, onboarding, and training new employees. Establish performance expectations and promote a culture of accountability, collaboration, and customer service. Conduct regular team meetings and one-on-one coaching sessions to drive engagement and performance. Intake & Triage Oversight Ensure accurate and timely intake, setup, classification, and assignment of incoming claims. Review claim information to ensure appropriate routing based on client requirements, jurisdiction, severity, and claim type. Oversee workload distribution and prioritization to meet service level agreements (SLAs). Assist with complex, high-exposure, or escalated claim intake scenarios. Utilize General Liability claims knowledge to support proper claim categorization and assignment decisions. Quality & Compliance Monitor accuracy and consistency of claim setup and triage activities. Ensure adherence to regulatory requirements, client service instructions, carrier guidelines, and company policies. Perform quality reviews and provide feedback to improve accuracy and efficiency. Support internal audits, client audits, and quality assurance initiatives. Identify trends and opportunities to reduce errors and improve performance. Qualifications Required Qualifications Minimum 1-3 years of hands-on General Liability claims handling experience required. Strong understanding of General Liability claim investigation, coverage concepts, liability assessment, and claim management principles. Experience working within a TPA, insurance carrier, or self-insured claims environment. Demonstrated knowledge of claims workflows, claim assignment practices, and intake operations. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. Excellent communication, leadership, and problem-solving skills. Proficiency with claims management systems and Microsoft Office applications. Preferred Qualifications 1-3 years of supervisory, team lead, or leadership experience. Multi-line claims experience, including Auto Liability, General Liability, Property, or Workers' Compensation. Experience managing service-level metrics and operational reporting. Prior experience supporting client-facing operations and service delivery. Core Competencies Leadership & Team Development General Liability Claims Expertise Intake & Triage Operations Quality Assurance Client Service Excellence Process Improvement Decision-Making & Problem Solving Operational Planning & Execution Communication & Collaboration Regulatory Compliance Physical & Work Environment Ability to work in a standard office or remote work environment. Prolonged periods of sitting and computer use. Occasional extended hours may be required to meet operational or client needs. Why Join Us? At our organization, we are committed to delivering exceptional claims service while fostering a collaborative and supportive work environment. The Claims Intake & Triage Supervisor plays a critical role in ensuring claims are properly established and routed from the very beginning, setting the foundation for outstanding claim outcomes and client satisfaction.