General Liability Claims Assistant

About the role

We are excited to announce our search for a full-time on-site General Liability Claims Assistant.

Essential Duties

• Reviews TPA Systems for legal invoice payments and escalates non-payments as needed.
• Updates invoice payment details and matter status in the legal bill review platform.
• Forwards approved budgets to assigned adjusters on litigated claims.
• Receives incoming calls requesting claim status and updates; escalates as needed.
• Performs claim intake for all new OMP GL claims received via mail, email, or phone call.
• Pulls and provides to Adjuster all policy and claim documents related to claims.
• Provides Adjuster with Policyholder and Agency contact information.
• Checks policy system monthly for new endorsements to be added to assigned claim files.
• Responds to claims emails with claim number and adjuster information on assigned claims.
• Escalates issues to Claims Operations Supervisor or upper management where appropriate.
• Receives and distributes paper and electronic mail.
• Redacts policies and responds to policy disclosure requests assigned by management.
• Creates links for large files and sends to adjusters.
• Backs up Claims Administrative Clerk as needed.
• Performs work in various systems and vendor sites; compiles various reports and documentation.
• Clocks in and out consistently and accurately by using the electronic timeclock system for all time worked and does not perform any work when not clocked in.

Attributes We Seek

• A minimum of one (1) year of clerical and/or administrative experience.
• A high school diploma or the equivalent, college degree desirable.

Competitive Benefits

• Health Insurance is zero dollar paycheck cost for employee's coverage and a low cost for family plan.
• Dental and Vision Insurance
• Short Term Disability and Term Life Insurance at no cost to the employee
• Long Term Disability and Voluntary Term Life Insurance
• Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
• 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
• Flexible Spending Accounts for Medical and Dependent Care Reimbursement
• Health Savings Account funded by FrankCrum
• Paid time off and holiday pay
• Education Benefit Program at the IRS Maximum allowance
• PTO cash out
• Tickets at Work
• Access to the Corporate America Family Credit Union
• Employee and client referral bonus programs
• Disaster Relief Fund for employees

What’s Special About FrankCrum

• FrankCrum, a family-owned business-to-business entity since 1981 made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida.
• This “family of employer solutions” employs approximately 400 people who serve over 4,000 clients throughout the United States.
• FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family.
• By living by our Brand Pillars (Integrity, Affinity, and Prosperity) employees are recognized at quarterly events for exceptional customer service and milestones in tenure.
• The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices.
• The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties.
• Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row!
• FrankCrum also supports several community efforts through Trinity Café, the Homeless Empowerment Program, and Clearwater Free Clinic!