General Liability / Casualty Adjuster

About the role

As an Account Manager with General Liability Claims experience, you will be responsible for the end-to-end management of liability claims involving both primary and excess coverage. This role ensures timely and accurate claim handling, mitigates financial exposure, supports strategic litigation management, investigation, evaluation, and resolution of claims while maintaining compliance with regulatory standards and client-specific requirements.

Responsibilities

• Investigate, evaluate, and resolve general liability claims, including bodily injury and complex litigation matters.
• Handle claims under both primary and excess policies, ensuring proper coverage analysis and coordination.
• Communicate effectively with insureds, brokers, carriers, attorneys, and other parties involved in the claim process.
• Maintain accurate and timely documentation in proprietary claims systems.
• Collaborate with internal teams and external counsel to develop litigation strategies and settlement recommendations.
• Monitor claim progress, set reserves, and ensure timely reporting to clients and carriers.
• Adhere to jurisdictional regulations and company best practices.
• Participate in audits, quality reviews, and performance evaluations.
• Provide exceptional customer service and maintain strong client relationships.
• Participate in regular discussions with clients regarding claim status, developments, and reserving of excess claims.
• Engage defense counsel for coverage reviews of excess claims and defense of primary policy General Liability Claims.
• Perform other duties as assigned and support the organization's quality program(s).

Qualifications

• Bachelor's degree from an accredited college or university preferred.
• State adjuster licenses required.
• Six (6) years of related experience and/or training or equivalent combination of education and experience required.

Skills & Knowledge

• Thorough legal and jurisdictional knowledge based on line of business.
• Strong oral and written communication, including presentation skills.
• PC literate, including Microsoft Office products.
• Analytical and interpretive skills.
• Strong organizational skills.
• Excellent interpersonal skills.
• Strong customer service skills.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.

Work Environment

• Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical: Computer keyboarding, travel as required.
• Auditory/Visual: Hearing, vision, and talking.

When applicable and appropriate, consideration will be given to reasonable accommodations.