General Liability Adjuster- dedicated account

About the role

We're building a dedicated claims pod for an account and we're hiring two General Liability Adjusters to own it alongside a Team Lead. You won't be spread thin across a dozen unrelated programs. You'll go deep, build real expertise in this book of business, and become the person the client trusts.

You'll speak with customers directly, educate them, and guide each claim to the best possible outcome. You'll manage an inventory of claims, triage the critical ones, and deliver for everyone involved. The general liability work here spans Premise, Habitational, Risk Transfer, Construction, and more including complex injury exposure.

Responsibilities

• Handle all aspects of General Liability claims including Slip and Falls, Habitational, Risk Transfer, Construction, and New York Labor Law among them.
• Provide prompt, courteous, high-quality service to policyholders and claimants: answer calls, file claims, and resolve requests.
• Gather the information needed to initiate a claim, and explain policy, coverage, and the appropriate course of action.
• Manage an inventory of general liability claims, analyze coverage, and flag potential coverage issues.
• Establish initial reserves for all potential exposures and adjust them appropriately throughout the life of the claim.
• Ensure compliance with state regulations, policy provisions, and standard operating procedures.
• Negotiate settlements with claimants, insureds, and attorneys within your approved payment authority.
• Direct outside investigators and client counsel to resolve claims, working closely with the client throughout.
• Contribute to our claims guidelines, best practices, and process improvements — your input shapes how the team works.
• Keep learning: court decisions, evolving guidelines, and policy changes that affect the work.

Requirements

• Minimum of 3 years' General Liability claims experience (Premise, Habitational, Risk Transfer, BOPs, Dwelling).
• Construction, Employers, and Liquor Liability/Dram Shop experience a plus.
• Experience with complex, litigated third-party bodily injury and property damage claims.
• Strong policy interpretation skills, including drafting Reservation of Rights letters and coverage declinations.
• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license.
• Willing to obtain any additional required licenses within 60 days, including state testing.
• Sound judgment analyzing complex data and making decisions within established guidelines.
• Bachelor's degree, or equivalent industry experience.
• JD or professional insurance designations a plus.
• Willingness to travel occasionally for client and claims needs.

Qualifications

• Minimum of 3 years' General Liability claims experience (Premise, Habitational, Risk Transfer, BOPs, Dwelling).
• Construction, Employers, and Liquor Liability/Dram Shop experience a plus.
• Experience with complex, litigated third-party bodily injury and property damage claims.
• Strong policy interpretation skills, including drafting Reservation of Rights letters and coverage declinations.
• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license.
• Willing to obtain any additional required licenses within 60 days, including state testing.
• Sound judgment analyzing complex data and making decisions within established guidelines.
• Bachelor's degree, or equivalent industry experience.
• JD or professional insurance designations a plus.
• Willingness to travel occasionally for client and claims needs.

Skills

• A clear communicator.
• In possession of a sense of humor.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work.
• Work from anywhere to facilitate your work life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment you may want.

Pay

Compensation will be commensurate with experience.

Schedule

Full-time position.