Jobs · Customer Service · New York

General Leadership Inquiries - New Hotel Opening - The Nell New York

Aspen Hospitality · New York, NY · 2 wk ago
On-siteCustomer Service$75k–$200k/yrFull-time

Property Summary

For 35 years at the base of Aspen Mountain, The Little Nell has shaped a rare world where the utmost in service is delivered with charisma and passion. That way of being now finds a second home in Rockefeller Center. Sitting at the center of a city constantly shaping culture, The Nell New York unlocks distinctive access to memory-defining experiences. We connect our guests with the studios, galleries, dining rooms, and people writing what's next, exciting curiosity and belonging in ways that feel intuitive.

Job Description

  • Hiring for all leadership positions within the following hotel departments: Front Desk, Guest Services, Housekeeping, Engineering, HR, IT, Accounting, Sales, Banquets, Culinary, and Restaurant.

Qualifications

  • Education & Experience Requirements:
    • Bachelor's degree in business administration, Hotel and Restaurant Management or related degree or equivalent additional experience in the hotel industry
    • Minimum 5 years of progressive leadership experience in luxury hospitality
  • Knowledge, Skills & Abilities:
    • Proficient knowledge of industry trends and best practices
    • Strong communication and interpersonal skills, with a desire to learn and grow in the hospitality industry
    • Proficient knowledge in computer programs such as Microsoft Office
    • Strong problem-solving mindset and a passion for delivering excellent guest experiences
    • Skilled in influencing and acting as a role model to others
    • Strong desire to learn all operational and strategic facets of the business
    • Ability to communicate in English and Spanish preferred
    • Ability to comply with all policies and procedures for Hotel Operations and Food & Beverage departments
    • Ability to manage and lead diverse teams, fostering a positive and productive work environment
    • Ability to assist in emergency and security procedures as directed by management
    • Ability to maintain a positive, professional, team-player attitude
    • Ability to quickly adapt to changes in processes, customer flow, environments, and tasks
    • Ability to handle interpersonal and team conflicts in a constructive manner
    • Ability to work weekends, evenings and holidays according to business and scheduling needs

Job Benefits

  • Enrollment dates differ across the various programs.
  • Health, Dental and Vision Insurance Programs
  • Flexible Spending Account Programs
  • Life Insurance Programs
  • Paid Time Off Programs
  • Paid Leave Programs
  • 401(k) Savings Plan
  • Employee Ski Pass and Dependent Ski Passes
  • Other company perks

Physical Demands

  • Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
  • Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
  • Must be able to constantly lift, push or pull up to 50 lbs. individually or with assistance

Additional Information

  • Work Environment & Physical Demands
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
  • To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

Reasonable Accommodations

  • This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.

E-Verify

  • Aspen One participates in E-Verify. E-Verify & Right to Work Poster

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