General Laborer II - Streets - Temporary

About the role

Hennepin County Library seeks Library Technical Assistants (LTAs) to support the use of technological equipment and software. Positions are available at Brookdale Library in Brooklyn Center and Southdale Library in Edina.

Responsibilities

• Operate, train staff, troubleshoot, and provide basic maintenance for the automated materials handling system.
• Assist customers and staff with the use of computer software and hardware.
• Provide one-on-one and group training to staff in basic use of computers, e-mail, VoIP phones, and other office software.
• Maintain, clean, and troubleshoot computers, printers, copy machines, and Uniprinters.
• Monitor, keyboard, mouse, and receipt printer replacement.
• Train customers and staff on the use of various audio-visual equipment.
• Report unresolved or recurring technology problems to the Help Desk.
• Work with the Help Desk on existing work orders and/or projects.
• Create instructional procedures and revise existing documentation.
• Attend LTA training sessions and meetings.
• Set up equipment for training and meeting room use.
• Create signage to assist customers in their self-reliant computer use.
• Help customers at a public service desk.

Requirements

• Two years of clerical experience.
• Completion of an approved business school or technical college program.
• Previous training experience.
• Highly developed interpersonal skills.
• The ability to recognize and respect cultural differences and provide culturally appropriate services.
• The ability to handle multiple tasks and assignments simultaneously.
• The ability to work independently with minimal direction.
• The ability to lift and carry computer monitors and CPUs.
• Basic computer troubleshooting ability.

Qualifications

• Experience developing customized training classes for adults.
• Experience using Microsoft Word, Excel, and Outlook/Express.
• Experience with VoIP phones and basic maintenance on office equipment.
• Experience cleaning and maintaining computers.

Skills

• Microsoft Word
• Microsoft Excel
• VoIP phone
• Basic maintenance on office equipment
• Cleaning and maintaining computers

Benefits

Current openings are part-time with benefits. Schedules will include some evening and weekend hours. Employee benefits summary available at www.hennepin.us/employees.

Pay

Details TBD.

Schedule

Details TBD.