General Cleaner

Position Overview

Maintain all exterior and interior public areas of the hotel in orderly and clean condition, free of rubbish and debris, to meet the hotel’s standards of quality. Assist with guest service requests, as needed.

Essential Functions

• Maintain all exterior and interior public areas of the hotel; continental breakfast, meeting areas, front desk area, restrooms, lobby, all entrances, hallways, stairways, elevator, and vending areas.
• Respond to guest requests, in a prompt and efficient manner, for cleaning or other service as needed.

Workplace Attitude, Behavior

• Uphold and abide by the policies in the Associate Handbook, for your position. Follow these policies, rules and regulations for the safe and effective overall operation.
• Commitment to company values.
• Be a good role model and actively seek opportunities to help maintain a positive, respectful and “harassment free” work environment. Report all harassing behavior to a supervisor immediately.
• Professional attitude, demeanor, conduct and cooperation effort toward guests, peers and management. Be an excellent team player with all departments of the hotel.
• Regular attendance, in conformance with the schedule, is essential to the successful performance of this position.

Job Responsibilities

• Sweep, scrub, polish, vacuum, buff, wax, spot clean and/or strip all floor surfaces, stairs, baseboards, walls, elevators and entrances.
• Clean restrooms; scrub toilets, sinks, walls and floors.
• Dust and wipe clean furniture, pictures, ledges, window sills, vents, lights and other fixtures.
• Clean ashtrays, urns, and telephone areas.
• Empty trashcans and pick up trash and debris.
• Replenish supplies at the front desk; toilet tissue, towels, soaps, other guest supplies, etc.
• Responsible for snow removal of sidewalks and hotel entryways. Assist maintenance with exterior grounds.
• Absorb mattress rotation in housekeeping.
• Comply with hotel, insurance company and OSHA standards.
• Maintain, in neat and clean condition, work areas, storage closets and all equipment such as vacuums and carts.
• Report all maintenance items, as needed.
• Respond, in a prompt and efficient manner, to guest requests for items such as extra cleaning, linen or amenities.
• Keep immediate supervisor promptly and fully informed of all problems, or unusual matters of significance. Bring these items to his/her attention to allow prompt corrective action, when appropriate.
• Report all suspicious persons, actions, or hazardous conditions.

Qualification Standards

• The individual must possess the job knowledge, skills and abilities, as well as be able to explain and demonstrate that he or she can perform the essential functions of the job. This being with or without reasonable accommodation, using a combination of knowledge, skills and abilities.
• Eighth grade education or equivalent.
• Cleaning experience preferred.
• Established work record preferred.
• Specific job knowledge, skills and abilities:
• Communicate effectively with other employees and guests.
• Follow instructions and perform job functions in a timely manner.
• Basic ability of speaking, writing and understanding English to comprehend chemical labels for safety concerns.
• Learn to and apply hazardous chemical, bloodborne pathogen training.
• Possess interpersonal skills including a friendly, outgoing personality.
• Good communication skills.
• Exercise good judgment, is reliable and honest.
• Knowledge of stain removal, cleaning procedures, chemical agents.

Physical Requirements

• Most work performed indoors. Temperature is moderately warm.
• Push or pull equipment weighing up to 50 lbs.
• Lift, bend, crouch/stoop, climb, walk, stand, reach, twist, push and pull heavy equipment for extended periods of time. Lift furniture, equipment and supplies weighing up to 50 lbs.
• Extend arms above head or below waist.
• Climb ladder use lift up to 40 feet in height for extended periods of time

Appearance Guidelines

Hotel Department uniform is required. See Maintenance Department dress and appearance guidelines. Also, one must maintain a neat, clean and well-groomed appearance.