General Business Counselor

About the role

The Senior Small Business Specialist is independently responsible for managing a large and varied client portfolio. This includes a thorough evaluation of complex issues facing clients and providing consultation based on their expertise. This responsibility includes direct client contact in one-on-one meetings and through telephone and written communications. It also includes the very substantial time that must be committed to adequately researching, preparing materials, and recommending courses of action to clients who are counseled.

Provide advice and technical assistance relative to complicated, sensitive, and unique problems. Maintain an expert level of knowledge of program policies, procedures, technology, and best practices, specifically as it relates to the growth and management of businesses, serving as the local expert in this regard. Analyze and evaluate how issues apply to or impact stakeholders, including clients, management, or other strategic partners, and then succinctly distill and convey this information. Proactively be aware of changing economic conditions and understand how that might affect the organization or clients, and communicate that information accordingly.

Responsibilities

• Manage a large and varied client portfolio made up of small and medium-sized businesses, as well as pre-venture companies, providing guidance across all business disciplines.
• Counsel provided is expected to result in economic impact (business starts, revenue generation, sales growth, job creation, etc) and other reportable success stories.
• Deliver at a minimum of two training events per year (fee-based and/or free), which includes marketing, planning, and/or delivering to target markets in support of the Regional Service Center Annual Work Plan.
• Consultation – Independently responsible for managing client portfolio, evaluating complex issues, providing consultation based on expertise, conducting one-on-one meetings and telephone/written communications, researching, preparing materials, and recommending courses of action.
• Professional Knowledge – Maintain expert level of knowledge of program policies, procedures, technology, and best practices, analyze and evaluate issues, communicate succinctly, and be aware of economic conditions.
• Information Analysis / Decision Making – Assess and resolve client issues using financial information, interviews, and other documentation, develop plans of action, and apply sound judgment.
• Communications – Promote SBTDC throughout the multi-county area, represent SBTDC at meetings and conferences, establish and grow relationships with potential sources of referrals, and interact with large groups of people.
• Program/Project Administration – Exercise great care and discretion in assisting clients, preserve confidentiality, complete reports accurately and timely, keep certifications current, and adhere to policies and procedures.
• Leadership – Operate with minimal supervision, assess needs and benefits of relationships, apply sound judgment, handle multiple assignments, organize work, and establish priorities.

Requirements

• Minimum Education/Experience: Bachelor’s degree and One (1) year of experience related to the area of assignment, or an Equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions.
• Preferred Education, Knowledge, Skills and Experience: Bachelor’s degree in business administration and a minimum of three years of relevant work experience, or five years of relevant work experience, are preferred. All degrees must be received from appropriately accredited institutions. Prior SBTDC experience highly preferred. The ideal candidate should have broad knowledge and experience in general business principles and procedures, as well as the ability to communicate, execute, and deploy solutions to overall business issues. Business ownership or business managerial experience is required. Excellent interpersonal and communication skills are essential. Incumbent must have the ability to handle multiple assignments, organize work, and assign priorities with minimal supervision, and must be self-motivated. Public speaking experience is preferred, and the ability to interact with large groups of people is essential.

Qualifications

• Necessary Certifications/Licenses: None
• Preferred Certifications/Licenses: None

Skills

• Expert knowledge of business principles and procedures.
• Ability to communicate, execute, and deploy solutions to overall business issues.
• Broad knowledge and experience in general business principles and procedures.
• Excellent interpersonal and communication skills.
• Ability to handle multiple assignments, organize work, and assign priorities with minimal supervision.
• Public speaking experience preferred.
• Ability to interact with large groups of people.

Benefits

See UNC Charlotte Benefits Information: here.

Pay

$54,249 - $65,000

Schedule

8:00 am – 5:00 pm; Monday – Friday with occasional evening and weekend hours required, as necessary.