General Adjuster

PRIMARY PURPOSE

To investigate claims against insurance or other companies for personal, casualty, or property loss or damages; attempts to effect out-of-court settlement with claimant.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Handles complex losses locally unassisted up to designated authority; assists on larger losses, including handling accounting-based losses (business interruption and stock)
• Examines claim form and other records to determine insurance coverage
• Interviews, telephones, or corresponds with claimant and witnesses regarding claim
• Consults police and hospital records; and inspects property damage to determine extent of company's liability and varying methods of investigation according to type of insurance
• Estimates cost of repair, replacement, or compensation
• Prepares report of findings and negotiates settlement with claimant
• Recommends litigation by legal department when settlement cannot be negotiated
• Attends litigation hearings
• Revise case reserves in assigned claims files to cover probable costs
• Aids in preparing loss experience report to help determine profitability and calculates adequate future rates

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES

• Performs other duties as assigned
• Supports the organization's quality program(s)
• Travels as required

QUALIFICATIONS

• Education & Licensing: Bachelor's degree from an accredited college or university preferred. Must have earned the IIA-AIC designation and be actively pursuing another professional insurance designation. Appropriate state adjuster license is required.
• Experience: Five (5) years of related experience or equivalent combination of education and experience required.

SKILLS & KNOWLEDGE

• Strong oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Demonstrated commitment to timely reporting
• Strong customer service skills
• Strong interpersonal skills
• Attention to detail and accuracy
• Good time management and organizational skills
• Ability to work independently or in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

• Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
• Physical: Must be able to stand and/or walk for long periods of time. Must be able to kneel, squat or bend. Must be able to work outdoors in hot and/or cold weather conditions. Have the ability to climb, crawl, stoop, kneel, reaching/working overhead. Be able to lift/carry up to 50 pounds. Be able to push/pull up to 100 pounds. Be able to drive up to 4 hours per day. Must have continual use of manual dexterity.
• Auditory/Visual: Hearing, vision and talking