Gemology Associate

About the role

The Gemology Associate at The RealReal supports the Fine Jewelry and Watch department through advanced gemological testing of colored gemstones with Raman spectroscopy, gemology-specific quality control, and helping to maintain and organize TRR-owned training materials. They provide in-the-moment gem testing and feedback, create a safe space, and build confidence in the team while upholding The RealReal’s values and standards. The role involves counseling on content, best practices, and diamond and colored stone-specific needs, requiring inventive problem-solving and excellent interpersonal skills.

This role reports to the Expert Gemologist. Key partners include the Pricing and Authentication Gemology Team, Fine Jewelry & Watch Production, and the Pricing and Authentication Jewelry Team.

Responsibilities

• Be a crucial part of the inbound pipeline by testing gemstones with Raman spectroscopy prior to product assortment and distribution
• Perform high-volume QC and maintain daily metrics
• Support and develop Fine Jewelry & Watch Specialist new hires during the ramp-up period
• Collect and report data in partnership with the Pricing and Authentication Gemology Team to provide detailed feedback and propose trainings to the Production Management team
• Support and assist in processing gemological inquiries and maintain metrics
• Uphold accuracy, consistency, and quality of standards and methodologies, gem identification through Raman spectroscopy, weight estimation QC, performance metrics, and system information
• Facilitate in-the-moment trainings when giving QC feedback
• Ensure all laboratories are equipped with necessary and functioning tools, including performing regular maintenance and calibration
• Organize and maintain an internal database of TRR-owned training materials
• Participate in data image collection

Requirements

• Experience using Raman spectroscopy
• Baseline knowledge of gemstones and some minerals; degree in mineralogy or geology a plus
• GIA Graduate Gemologist diploma or equivalent (not required but a plus)
• Fluency in GIA grading standards for diamonds, colored stones, and pearls
• Diamond and colored stone weight estimation know-how and proficiency
• Ability to prioritize multiple time-sensitive tasks and/or escalate issues
• Skills to work effectively and collaboratively in teams and cross-functionally to meet shared goals and deadlines
• Attention to detail, strong organizational and communication skills geared toward large groups
• Solid analytical skills
• Ability to provide in-person feedback

Benefits

• $50 in monthly food credits to apply to snacks and meals available for purchase on-site
• Employee Stock Purchase Plan
• 401K with company match
• Medical, dental, and vision insurance
• Paid parental leave
• 9 paid company holidays
• 18 paid time off (PTO) days (PTO starts accruing on the first day of work)

Pay

The expected hourly rate for this role is $30-$30. To determine starting pay, we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity.

Schedule

This is a full-time, in-person role at a state-of-the-art, climate-controlled warehouse facility.