Geek Squad Agent (Retail Store)

About the role

As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We’ll provide the training and resources you need to assess customers' needs, perform basic services and partner with other agents as needed on more complex repairs.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Requirements

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Qualifications

• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast-paced industry

Skills

Not specified

Benefits

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Pay

TBD

Schedule

TBD

Benefits

• Intermittent or reduced-schedule leave is also available for certain medical or family care leaves
• Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service
• Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results

About Us

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life. Our Benefits Include Competitive pay, Great employee discount, Financial savings and retirement resources, Support for your physical and mental well-being.

What's In It For You

We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life. Our Benefits Include Competitive pay, Great employee discount, Financial savings and retirement resources, Support for your physical and mental well-being.

Application

Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.