Geek Squad Agent (Retail Store)

About the role

As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We’ll provide the training and resources you need to assess customers’ needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Requirements

• 3 months of experience working in retail or customer service

Skills

• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast-paced industry

Benefits

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being
• Different types of leaves of absence (LOA) and potential pay sources based on eligibility
• Length of LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations
• Intermittent or reduced-schedule leave is also available for certain medical or family care leaves
• Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service
• Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results
• For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary
• For more information about benefits, LOA and paid time off, please refer to our Benefits Guide

Schedule

• Ability to work a flexible schedule, including holidays, nights and weekends
• Position type: Part time