Geek Squad Agent (Retail Store)
About the role
As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We’ll provide the training and resources you need to assess customers’ needs, perform basic services and partner with other agents as needed on more complex repairs.
Responsibilities
- Provide positive, timely service to customers during the check-in and checkout process
- Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
- Help customers set up new devices and provide advice on whether to repair or replace old devices
- Monitor service queues and provide accurate status updates to customers
- Maintain knowledge and skillsets through certified training courses
- Clearly communicate and partner with fellow agents
Requirements
- 3 months of experience working in retail or customer service
- Ability to work a flexible schedule, including holidays, nights and weekends
Preferred Qualifications
- Passion for technology and desire to solve problems
- Ability to adapt and learn new skills in a fast-paced industry
Benefits
We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
- Competitive pay
- Great employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
About Us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible.
This is a part-time position located in Vestal, NY. Application deadline is a minimum of 5 days from the posting date.