Geek Squad Agent (Retail Store)

About the role

You’ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We’ll provide the training and resources you need to assess customers' needs, perform basic services and partner with other agents as needed on more complex repairs.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Requirements

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Qualifications

• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast-paced industry

Benefits

• Competitive pay
• Generous employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Pay

• Details about pay are not specified

Schedule

• Details about schedule are not specified

Skills

• Not specified

Benefits

• Not specified

Position Type

• Part time

Company

• Best Buy

Keywords

• Electrical Appliance Service Technician

Location

• Orland Park, IL - 60462