Geek Squad Agent (Retail Store)
About the role
As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We’ll provide the training and resources you need to assess customers’ needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you.
Responsibilities
- Provide positive, timely service to customers during the check-in and checkout process
- Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
- Help customers set up new devices and provide advice on whether to repair or replace old devices
- Monitor service queues and provide accurate status updates to customers
- Maintain knowledge and skillsets through certified training courses
- Clearly communicate and partner with fellow agents
Requirements
- 3 months of experience working in retail or customer service
- Ability to work a flexible schedule, including holidays, nights and weekends
- Passion for technology and desire to solve problems
- Ability to adapt and learn new skills in a fast-paced industry
Benefits
- Competitive pay
- Great employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
Best Buy provides various leaves of absence (LOA) and potential pay sources based on eligibility, with length depending on situation, location, employment status, and federal/state regulations. Intermittent or reduced‑schedule leave is available for certain medical or family care needs. Paid time off (vacation or PTO) is offered to full‑ and part‑time employees based on location, status, and years of service. Certain roles may be eligible for incentive pay to drive performance and recognize achievement.
Position Type: Part time • Location: Danvers, MA 01923