GEB CUSTOMER SERVICE REP - 90410390 - Seattle

About the role

This position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform.

Essential functions

• Greeting, servicing and general comfort of each passenger
• Provide assistance to customers with special needs, assist passengers with luggage, and boarding trains
• Make ticket reports promptly, properly safeguard company funds properly, and prepare related reports
• Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines
• Keep all information racks filled as needed
• Perform miscellaneous clerical duties related to the station
• Dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation
• Ensure all passenger train boarding(s) are timely
• Verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms
• Required to perform janitorial duties
• Handle checked baggage, package express and company materials in the station and on/off train

Minimum qualifications

• Proficient with baggage & express operation and be able to quote rates & information
• Able to lift items that weigh up to 50lbs
• Able to push or pull a baggage cart and operate baggage equipment (i.e. tow tractor)
• Must have a High School Diploma or GED
• Valid Driver's License required

Preferred qualifications

• Must be skilled in the processing of all types of Amtrak tickets, and a thorough understanding of tariffs to properly price tickets
• Qualified with the operation of Arrow, RailRes/Stars and QuikTrak
• Position will be governed by all Corporate, Company, and station policies
• Familiar with the operation of the Passenger Information Display System

Skills

• Must have excellent written and oral communication skills
• The ability to maintain a positive, good-natured attitude is essential
• Comfortable with interacting with customers, speaking on a public address system, and using Amtrak computer systems

Pay

The hourly range is $30.32 – (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment).

Benefits

• Health, Dental, and Vision Insurance
• 401K
• Rail Pass Privileges
• Wellness Programs
• Railroad Retirement Benefits
• Employee Assistance Program
• Medical Plan Opt-out Credit
• Life Insurance
• Commuter and Flexible Spending Accounts
• No-cost Personal Health Advocate
• No-cost Financial Advisor Session
• Fertility and Family Building Benefits

Some benefits are subject to the collective bargaining agreement.

Schedule

Travel requirements: Up to 25%