Gear Specialist

About the role

This position may be based out of any of our New York locations listed below:

• Albany
• Binghamton
• Liverpool
• Rochester
• Depew
• Queensbury

Responsibilities

• Makes calls to potential and existing customers by telephone, email and on-site customer visits to qualify leads and sell products and services.
• Onboard project quotes from our internal team, electrical contractors, and other purchasers of electric products.
• Work collectively with our team and strategize on projects to improve market share.
• Communicate before, during, and after bids to gather relevant information for closing business opportunities and/or improvements.
• Overcomes technical and business objections of prospective customers. Provides product demos to qualified customers on request.
• Determines credit terms, and creates and tracks purchase orders.
• Tracks stock levels.
• Maintains production and delivery schedules to estimate date of delivery to customer.
• Provides customer with quotes, product information and availability.
• Determines needs for special orders based on project specifications.
• Captures customer requirements with the Inventory and Purchasing Manager.
• Processes product returns and credit adjustments.
• Builds and maintains customer relationships.
• Assists customers with product needs and product selection as needed.
• Enters new customer data and processes sales data in computer database.
• Investigates and resolves customer problems with deliveries.
• Ensures adequate follow-up and timely relay of communications between customers and outside salespersons.
• Provides sales and customer service support to assigned accounts.
• Expedites backorders and provides clients with order status.
• Fosters increased sales by, wherever possible: encouraging increased order quantities, selling additional products/lines, and aggressively offering information regarding specials and promotions.
• Determines and suggests suitable substitute products wherever possible.

Qualifications

• Previous experience with quoting gear projects required
• Familiarity with EATON switchgear a plus
• Experience with EATON's Bidman software a plus
• One to two years related experience and/or training; or equivalent combination of education and experience
• Ability to work well with a team